We're here to answer all your questions. We've gathered a list of the questions we get asked the most. Don't see what you're looking for here? Send an email to email@example.com and we'll get back to you right away – we mean it.
How quickly can I expect my parts?
For in-stock materials, we generally ship parts within 3 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away. Our cut-off time for processing new orders is 12 noon, Pacific time. Orders received after noon will be started the following business day.
What’s the largest size you can cut?
We can cut single parts up to 47" x 118", and up to 59" x 118" with special order material. Need something larger? Contact us at firstname.lastname@example.org.
What’s the thickest material you can cut?
Our equipment can cut up to 1” thick mild steel, although we only stock material up to .625”.
What kinds of files can you accept?
To receive an automated quote, we accept Adobe Illustrator (.ai) and .DXF files. For custom quotes, we accept most vector-based file types including .EPS, .PDF, .STP, and .SVG. We also accept some raster-type files. Converting raster files to vector files may require an additional fee.
How do I set-up my files for laser-cutting?
Check out the Guidelines page on our site to learn all the details on setting up your files for laser cutting.
Can I send you a raster file?
We do accept some raster-type files. Converting raster files to vector files may require an additional fee. When sending raster files, we prefer black and white silhouette-style images.
Will there be scratches on my parts?
Possibly. Due to our manufacturing process, some cosmetic defects and scratches may be present on your part. Aluminum may have a slight burr on the bottom edge. Contact us about finishing options such as ceramic tumbling, graining or Linear Ultra Finish.
Can you cut from metal I provide?
Possibly. If the material is hard to source, exotic or unique, contact us and we’ll provide you with a custom quote and material guidelines. Fixturing, handling and hazardous material fees may apply.
Do you offer wholesale pricing?
Yes, we're here to support businesses of all sizes. We’re happy to work something out if you plan to be ordering large quantities frequently. Shoot us an email at email@example.com and we’ll contact you right away.
Do you offer bending, welding or powder coating?
We offer additional services for larger production runs (>50 units). Contact us for details.
Do you cut other materials besides metal?
No. Our lasers are specially calibrated for cutting metals. Metal requires much higher power than other materials, which means things like wood and plastic don’t survive.
Do you offer etching?
Yes, we offer both filled-area etching and single-line engraving. Check out our Etching/Engraving page to learn more
I need my parts to ship faster than 3 days. Help!
We offer rush/overnight options, depending on the order. Contact us and we’ll help you get your parts as soon as possible.
Do you offer local pick-up?
We do! Shoot us an email at firstname.lastname@example.org to arrange for pick up at the SendCutSend manufacturing facility closest to you.