We're here to answer all your questions. We've gathered a list of the questions we get asked the most. Don't see what you're looking for here? Send an email to firstname.lastname@example.org and we'll get back to you right away – we mean it.
How quickly can I expect my parts?
For in-stock materials, we generally ship parts within 3 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away.
What’s the largest size you can cut?
We can cut single parts up to 47" x 119". Need something larger? Contact us at email@example.com.
What’s the thickest material you can cut?
Our laser can cut up to 1” thick mild steel, although we only stock material up to .625”.
What kind of files can you accept?
To receive an automated quote, we accept .AI and .DXF files. For custom quotes, we accept most vector-based file types including .EPS, .PDF, .STP, and .SVG. We also accept some raster-type files. Converting raster files to vector files may require an additional fee.
How do I set-up my files for laser-cutting?
We have a Guidelines page that will give you all the details on setting up your files for laser cutting.
Can I send you a raster file?
We do accept some raster-type files. Converting raster files to vector files may require an additional fee. When sending raster files, we prefer black and white, silhouette-style images.
Will there be scratches on my parts?
Possibly. Due to our manufacturing process, some cosmetic defects and scratches may be present on your part. Aluminum may have a slight burr on the bottom edge. Contact us about finishing options such as ceramic tumbling or linear ultra finish.
Can you cut from metal I provide?
Possibly. If the material is hard to source, exotic or unique, contact us at firstname.lastname@example.org and we’ll provide you with a custom quote and material guidelines.
Do you offer wholesale pricing?
Yes, we’re willing to work something out if you plan to be ordering large quantities frequently. Shoot us an email at email@example.com and we’ll contact you right away.
Do you offer bending, welding or powder coating?
We may be able to offer additional services for larger production runs (>100 units). Contact us for details.
Do you cut other materials besides metal?
No. Our lasers are specially calibrated for cutting metals. Metal requires much higher power than other materials, which means things like wood and plastic don’t survive.
Do you offer etching?
Yes, we offer both filled-area etching and single-line engraving. Check out our Etching/Engraving page to learn more.
I need my parts to ship faster than 3 days. Help!
We offer rush/overnight options, depending on the order. Contact us and we’ll help you get your parts as soon as possible.
Do you offer local pick-up?
We do! Shoot us an email at firstname.lastname@example.org to arrange for pick up.
My file meets the requirements for laser-cutting
- File is 2D vector format; 1:1 scale
- NO empty objects or stray points
- All text has been converted to paths
- All reversed text has bridges
- All shapes have been combined
- NO shapes that contain open countours
- All objects are on the same layer
- NO feature or detail is smaller than 0.01"
- NO cutouts are less than 1.5x material thickness
Thank you for your patience. If you’re in a hurry, you can skip upload and request a custom quote from us directly.REQUEST CUSTOM QUOTE