We're here to answer all your questions. We've gathered a list of the questions we get asked the most. Don't see what you're looking for here? Send an email to firstname.lastname@example.org and we'll get back to you right away – we mean it.
How quickly can I expect my parts?
We generally ship parts within 3 days of receiving your files. We know you need those parts right away and we do what we can to get them to you. Should there be any issues with your files, we’ll contact you right away to get them settled.
What’s the largest size you can cut?
We carry up to 48” x 120” in house. Our machine can cut sheets up to
What’s the thickest depth you can cut?
Our laser can up to 1” deep, with impressive speed.
What kind of files can you accept?
To receive an automatic quote, we accept AI, DWG, and DXF files. For custom quote we accept EPS, PDF, STP, SWG, and raster files. Raster files will require an addition fee for us to covert to vector for you.
How do I set-up my files for laser-cutting?
We have a Guidelines page that will give you all the details on setting up your files for laser-cutting.
Can I send you a raster file?
We do accept raster files, but there will be a fee for us converting to vector for you. When sending raster files, we prefer black and white silhouette-style images.
Will there be scratches on my parts?
Yes. Due to the machine’s process, some marks and scratches may occur on your object. Aluminum may have some dross on the bottom edge. These can easily be polished out. Don't feel like doing the work yourself? We offer two methods of polishing which can be added to your cart at checkout.
Can you cut from metal I provide?
Yes, we are happy to cut your metal. We’ll provide you with a custom quote and arrange for delivery and shipping.
Do you offer wholesale pricing?
Yes, we’re willing to work something out if you plan to be ordering large quantities frequently. Shoot us an email at email@example.com and we’ll contact you right away.
Do you offer bending or welding?
No. We only offer flat, cut parts.
Do you cut other materials besides metal?
No, our machine is only intended for cutting metal. Metal requires a much higher heat than other materials, which means things like wood wouldn’t survive.
Do you offer etching?
Yes, we offer both filled-area etching and single-line engraving. Check out our Etching/Engraving page to learn more.
What if three days just isn’t fast enough?
We do offer a Rush Fee option in your cart. This applies to limited materials and orders must be placed by Noon PST in order to get the overnight shipping.
Do you offer local pick-up?
We do! Shoot us an email at firstname.lastname@example.org to arrange for pick up.
My file meets the requirements for laser-cutting
- File is 2D vector format; 1:1 scale
- NO empty objects or stray points
- All text has been converted to paths
- All reversed text has bridges
- All shapes have been combined
- NO shapes that contain open countours
- All objects are on the same layer
- NO feature or detail is smaller than 0.01"
- NO cutouts are less than 1.5x material thickness
If your design includes etching, please request a custom quote.
Thank you for your patience. If you’re in a hurry, you can skip upload and request a custom quote from us directly.REQUEST CUSTOM QUOTE