Frequently asked questions
Yes, it is possible your parts thicker than 0.250” will have a slight taper from top to bottom. The thicker the material, the more it will be tapered. SendCutSend’s state of the art laser cutting and waterjet cutting technology is able to reduce the amount of taper during the process, but it cannot be completely eliminated. …
If you’re not satisfied with your order, we’re happy to help! Contact our Support team and provide photos of the parts you received. We’ll work with you to find the best solution. …
Due to security reasons, if you send us a zipped folder we won’t be able to open it and download the files. Please export the original STEP, STP, DXF, DWG, AI, or EPS file and upload it to our website for pricing in our available materials! …
You can find the invoice for any order by logging into your SendCutSend account and navigating to the Orders tab. Then find your order and click Invoice to view it or print a PDF if needed. …
We’re unable to pass delivery instructions along to shipping carriers for you. Instead we recommend contacting the carrier after your package has shipped to submit any special instructions directly. …