Frequently asked questions

If you want to know how to export a design from Adobe Illustrator, it’s easy! Illustrator is an industry standard vector graphics program that we highly recommend for decorative projects. While Illustrator isn’t free, the software comes with a powerful toolset and may merge seamlessly into your workflow if you’re already an Adobe user. The […]

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Our carriers pick up orders multiple times a day on weekdays. Although we package parts and create labels 7 days a week, shipments aren’t picked up on Sundays or after 4pm local time Mondays-Saturdays. Once a label is created, we cannot make address changes or convert the order to local pickup. …
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Our minimum and maximum sizes for parts depends on the material selected. In most metals, we can ship parts up to 44″ x 30″, and even larger with a custom quote. …
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We have an easy file setup checklist for SolidWorks: File is exported as a DXF; All holes and cutouts are at least 50% material thickness; File is built at a 1:1 scale, preferably in inch units; All objects are on the same layer; All stray points, duplicate lines, empty objects and text areas have been removed; No shapes have open contours; All shapes have been united, combined or merged; All text has been converted to …
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If you have a sketch and need it converted to a CAD file we can cut, reach out to one of our recommended designers! …
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