Frequently asked questions

If you want to request an unavailable tap size, first confirm whether we offer it in any material. You can see all of our tap sizes here: Thread/Tap Hole Size Chart If we do offer the tap size but you’re unable to add it to a part you want to order, that is typically because […]

Due to security reasons, if you send us a zipped folder we won’t be able to open it and download the files. Please export the original STEP, STP, DXF, DWG, AI, or EPS file and upload it to our website for pricing in our available materials! …
If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Read the full FAQ to learn how to troubleshoot your file, resolve error messages, and place an order using these tips. …
Your order could be slowed down if there are special requests, if your files do not meet our design guidelines and require revision, or if your order includes post processing services that add lead time. …

When exporting a design file from TurboCAD, the program often creates duplicate and intersecting paths that our lasers cannot process. This happens sometimes when a 2D flat pattern is exported from a 3D design. For this reason, you may want to consider trying one of the free software programs we recommend instead. However we do have […]