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Frequently asked questions

How can I suggest new material or service options?

You can suggest new materials, thicknesses, or services through our online suggestion forms. We review every submission, and while we can’t promise to add everything, the most-requested ideas have the best shot at making it into our catalog or service lineup. …

How can I improve my file?

We want your ordering process to go as smoothly as possible, which starts with uploading a file that has been optimized to fit our requirements and guidelines! Before you upload your files, read through our guidelines and best practices. We also offer a variety of tips and tricks on our blog to help you improve […]

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Can SendCutSend use raster files or photos to cut my parts?

We can’t cut from raster images or photos. Our machines require vector files (DXF, DWG, EPS, AI) or STEP/STP files. If you only have a dimensioned sketch or template, a recommended designer may be able to convert it to an accepted format. …

Do you offer laser etching or laser engraving?

We do not offer laser engraving or solid etching at this time. We recommend contacting a specialty engraving or trophy shop for those services. …

How to export from OnShape?

Need to export a 2D DXF file or 3D STEP from OnShape? We can help! We know OnShape is a top choice for students and hobbyists. That’s why we’ve put together a step-by-step guide for exporting DXF format files we can use to cut your parts! You can also export STEP format files from OnShape; […]

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