Frequently asked questions

To receive an instant pricing, we accept two-dimensional vector based Adobe Illustrator (.ai), .eps, .dwg, and .dxf format files. For 3D files, we accept .step and .stp format files. We do not accept .STL mesh-based files, raster files, or photographs. Adobe Illustrator .ai CorelDraw .eps SolidWorks .dxf, .step, .stp Fusion .dxf, .step, .stp Inkscape .eps […]

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Ensure that 2D files are free of duplicate paths, that .step or .stp format files meet our 3D file guidelines, and that all cut geometry meets the minimums for materials selected. See the full FAQ for more tips! …
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We’re unable to accept STL files since we require either 2D vector files (DXF, DWG, EPS, or AI format) or specific 3D files (STEP or STP format) to quote and produce parts. Take a look at our tutorials for assistance exporting cut-ready files! …
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If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Read the full FAQ to learn how to troubleshoot your file, resolve error messages, and place an order using these tips. …
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We offer powder coating in seven colors: matte black, gloss black, wrinkle black, gloss white, gloss red, gloss yellow, and emerald green. …
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