Frequently asked questions
We choose the best cutting method for each material, so we aren’t able to use a different cut process upon request for individual orders. You can find the process by material on our design guidelines pages. …
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In order to produce your part, we’ll need a 2D vector-based file of the design to be cut (DWG, DXF, EPS, or Adobe Illustrator format) showing just the flat cut pattern for the part at 1:1 scaling, and no additional information like text, borders, crosshairs, or dimensions. We also accept 3D files in the STEP and STP formats. Your STEP/STP file must include only one solid body of uniform thickness to upload successfully. …
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This typically occurs because the overall flat part size is too large or too small for the material. Please check that the file is setup at 1:1 scale in inch or millimeter units. Ensure the correct unit is set for your part after uploading the file. …
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If you need to know how thick we can cut at SendCutSend, the best way to confirm this is by visiting our Material Minimum and Maximum Sizes chart. There you can find every stock thickness of material we offer and confirm the cutting process (fiber laser, CO2 laser, tube laser, waterjet, CNC router, or CNC mill). …
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Our tapping, countersinking, and hardware insertion services can be added to the top or bottom face of sheet and plate material. We don’t offer drilling into the cut edge of sheet stock. With billet, we can CNC machine holes into any side of a part. …
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