Frequently asked questions
We have an easy file setup checklist for SolidWorks: File is exported as a DXF; All holes and cutouts are at least 50% material thickness; File is built at a 1:1 scale, preferably in inch units; All objects are on the same layer; All stray points, duplicate lines, empty objects and text areas have been removed; No shapes have open contours; All shapes have been united, combined or merged; All text has been converted to …
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Bending, countersinking, and tapping services are performed before finishing services. Hardware is installed after anodizing and plating, but before powder coating. Parts with both hardware and powder coating services will have the hardware capped/plugged before being powder coated. …
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We’re unable to send you the scraps or dropout pieces, also known as negative geometry, from parts you order. This is because all material is used during our production process in order to offer the best possible pricing and reduce waste. …
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To use our online Parts Builder, we recommend logging into your SendCutSend account first. Then select a template. From there, adjust units, dimensions, and feature placement, add bend lines if needed, and save your part before getting instant pricing! …
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When exporting a design file from TurboCAD, the program often creates duplicate and intersecting paths that our lasers cannot process. This happens sometimes when a 2D flat pattern is exported from a 3D design. For this reason, you may want to consider trying one of the free software programs we recommend instead. However we do have […]

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