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Frequently asked questions

Can you ship to my PO Box, APO, or FPO address?

We do not ship to PO boxes, APO, or FPO addresses at this time. Please provide us with a physical address. Read our shipping information page and policies for more information about our shipping process, if your order qualifies for free shipping, and factors that may affect your order processing times. …

Why do I need to submit a CAD file?

In order to produce your part, we’ll need a 2D vector-based file of the design to be cut (DWG, DXF, EPS, or Adobe Illustrator format) showing just the flat cut pattern for the part at 1:1 scaling, and no additional information like text, borders, crosshairs, or dimensions. We also accept 3D files in the STEP and STP formats. Your STEP/STP file must include only one solid body of uniform thickness to upload successfully. …

Can you cut intricate designs?

If you have an intricate, delicate, or complex design, check to see that it meets our density guidelines. Here are some tips for designing successful parts: If your design is too delicate to produce, our applications team will place your order on hold and request that you revise. Take a look at our other guidelines […]

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How do I prevent dense nodes or anchor points in my design file?

Export your design directly from your CAD software using settings that preserve smooth arcs instead of breaking them into line segments. Fewer nodes means smoother cut edges and better production quality. …

How should I enter bend angle definitions?

Per our bending guidelines, please enter bend angle definitions as measured from the outside of the bend. You can think of it as the number of degrees the flange is actually bent from a flat position. When you enter bend definitions before placing an order on our website, you should be able to see a 3D preview of your bent part to confirm the definitions are correct. …