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Frequently asked questions

What are common problems to look for in my files?

Ensure that 2D files are free of duplicate paths, that .step or .stp format files meet our 3D file guidelines, and that all cut geometry meets the minimums for materials selected. See the full FAQ for more tips! …

What is the maximum flange length for 3-4 sided boxes?

The maximum flange length for 3-4 sided boxes and perpendicular flanges depends on whether hardware will be installed and whether sheet metal or plastic is being used. …

Can you send me a DXF of my Parts Builder part?

We’re unable to share DXFs for parts created in our Parts Builder. If you want to modify a part beyond the options available in the Parts Builder, we can recommend designers who can help! We also have CAD tutorials for free software like QCAD and Inkscape. …

Can I send you an .stl file?

We’re unable to accept STL files since we require either 2D vector files (DXF, DWG, EPS, or AI format) or specific 3D files (STEP or STP format) to quote and produce parts. Take a look at our tutorials for assistance exporting cut-ready files! …

Do refunds show on order invoices?

If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was issued. Please note, direct refunds can take up to 24 hours to process. […]

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