Frequently asked questions
It’s not possible for SendCutSend to accept cardboard templates at this time. If you have a cardboard template of your design and need assistance turning it into a CAD file, consider reaching out to one of our trusted Design Partners. They’re familiar with our process and can help get your design cut-ready! …
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We don’t provide Ra or surface roughness specs for our materials because finishes can vary by supplier and batch. If no finishing service is added, your parts will ship with the standard mill finish, which may include light scratches. …
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If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was issued. Please note, direct refunds can take up to 24 hours to process. […]

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We offer powder coating in seven colors: matte black, gloss black, wrinkle black, gloss white, gloss red, gloss yellow, and emerald green. …
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From the login page, click Forgot Password. Enter the email address associated with your account and click Send Verification Email. We’ll send you an email with a link to reset your password. …
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