Frequently asked questions
If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Read the full FAQ to learn how to troubleshoot your file, resolve error messages, and place an order using these tips. …

Due to our highly automated shipping process, we cannot use 3rd party shipping accounts. Orders are shipped by the carrier of our choice, using the most efficient method possible. 

Your estimated ship date is calculated in real-time in your shopping cart as you add parts and services. Production times for standard orders without additional services like bending or finishing are typically 2-4 business days before shipping. …
We can’t cut from raster images or photos. Our machines require vector files (DXF, DWG, EPS, AI) or STEP/STP files. If you only have a dimensioned sketch, template, or PDF, our Design Services can convert it to an accepted format. …
Bending polycarbonate comes with a different set of considerations than forming sheet metal. Learn about design requirements for plastic bending to ensure your parts are processed successfully! …