Frequently asked questions
We do not advise sharing SendCutSend account logins. Employees working at the same company should create their own individual accounts. However, if multiple employees need to share tax exempt status or payment terms, we can set up an Organization to enable this! …
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How quickly you receive your parts will depend on the services added to your order and overall part volume. The estimated ship date for your order is calculated in real-time in your shopping cart as you add parts and services. Then, the estimated ship date is confirmed when you check out. …
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If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was issued. Please note, direct refunds can take up to 24 hours to process. […]

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If your organization is tax exempt, send your valid tax exemption certificate to SendCutSend’s support team. We’ll review your certificate and then respond with an update! Please be sure to set up an account before requesting exemption. …
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Material specifications are the limits and design requirements for each material thickness we offer, including tolerances, minimum cut sizes, flange lengths, bend limits, and more. You can find them on each material page in our Material Catalog. …
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