Frequently asked questions
Once orders are placed, we can’t guarantee that changes or cancelations will be possible, but we’re more than happy to see what we can do. If you notice that something isn’t right with your order, reach out to our Support team right away via chat or email and they’ll look into it! …
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If your STEP/STP format file is having trouble uploading to SendCutSend’s website for a sheet metal or plate part, ensure your design meets our 3D file guidelines. …
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Powder coating adds 3-5 days to an order’s lead time before shipping. For this reason, we recommend ordering finished and unfinished parts separately so we can ship your non-powder coated parts as soon as they’re ready. …
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Our linear deburring service will clean up imperfections on your laser cut parts. While it won’t give your parts a perfect cosmetic finish, it will prepare them for finishing processes and assembly. …
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For resellers and tax exempt organizations, we can refund tax charged on orders if needed. However it’s best to request tax exemption status for your account before placing an order. …
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