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Contact Us
A big hello and welcome from all of us here at SendCutSend!
Our main headquarters are located in Reno, Nevada, and all of your parts are made right here in the United States at one of our state-of-the-art facilities. We don’t have anything against other places, we just like our backyard better.
We’re happy to answer any questions you may have about our pricing, equipment, materials, and processes.
Let’s make some cool stuff together!
Send us an Email
Send us an email at: support@sendcutsend.com
Our Customer Support and Applications Engineering teams will get back to you within 4 hours during business hours:
Monday-Friday, 6am - 10pm Pacific
Saturday-Sunday, 9am - 5pm Pacific
Make an Appointment
Our headquarters is located in Reno NV,
with two manufacturing locations here in the USA to serve you as quickly as possible.
WESTERN US: 4835 Longley Lane, Reno, NV 89502
and
EASTERN US: 129 Cleveland Drive, Paris, KY 40361
Please note that all pricing requests, technical questions and order status inquires will be answered via email support: support@sendcutsend.com
*We do not offer support, quoting, or order tracking by phone at this time.
See why customers dig us
I have been ordered from SendCutSend for almost a year now, and can not praise their customer service enough.By itself, their website is one of the easiest to navigate for this type of application. All my files are saved for easy repeat orders. Whenever I have had issues, their customer service replies generally within 12 hours or less. Even late in the evening. Packaging is always on point as well!If only other businesses could adapt this kind of service, would make life a lot more convenient. Highly recommend them to anyone from hobbiest, to business owners!
Dustin Confer
06:56 23 Nov 21
I have been using SendCutSend for laser cutting aluminum to build ebikes. Their customer service is fantastic. They are responsive, friendly, and helped with design of orders. Delivery is incredible fast, and they do a great job of shrink-wrapping/boxing parts. Best of all the quality of the cuts have been fantastic. I've set drill holes to exact size, bolts fit perfectly. Most of my parts interlock and fits also have been exactly as expected (be sure to account for kerf size). The taper angle on the sides of cut parts is extremely small and no comparison to plasma or waterjet parts. Nearly no visible HAZ. This service is excellent!!
Owen White
14:42 18 Nov 21
This company is great to work with. Shea, Mel and Drew are always helpful and I highly recommend their services.
Judson
01:16 11 Nov 21
A GREAT company to do business with. To start I used Turbo CAD 2021 Platinum to create the 2D geometry that I wanted them to cut from 3mm clear acrylic sheet. It was very easy to upload the requested data in the format they needed (.dxf files) on their online WEB site. Once they received it they sent a reply email detailing where my order was in the entire process. This made it extremely easy to track their progress. I received my order on time and as promised. I was extremely pleased as how they were vacuum sealed them to a piece of cardboard and sandwiched with another piece before placing them in an envelope. This made for damage free shipping. The actual parts were made exactly as defined by the files I sent, at a very reasonable price, produced and shipped quickly. I HIGHLY recommend this company for any project as shown on their WEB site. I will use them again for any future projects.
Jeffrey Sargalski
21:03 04 Nov 21
I've used SendCutSend several times for prototyping and finished parts. The website is great, staff is very helpful and responsive when I need help, and the stuff I receive is great quality! Shipping is also really fast.
Robert Nill
20:51 22 Oct 21
Great customer service experience! Ordered a couple parts. They shipped. Waited a couple days. Checked tracking. Stuck at FedEx in Memphis? Called FedEx. They had an empty box! Well, shoot! Sent an email to SendCutSend on a Thursday evening to let them know of the FedEx issue and inquired about getting replacement parts. Within an hour I had a response saying replacement parts were scheduled! Wow! Unexpected customer service for a $25 order! SendCutSend jumped to the top of my list for laser cut parts!
Brandon Peterson
04:09 22 Oct 21
Great environment and the people to go with it.
D C
18:46 13 Oct 21
These folks are fantastic!! Super easy to upload files and get quotes. Parts come quickly and make projects sooo much easier!!!
Jeff Kiestler
02:41 12 Oct 21
Our company just started using SendCutSend as waterjet prices and lead times consistently increase. They are fair, knowledgeable, and VERY fast! Definitely recommend.
Cameron Davee
16:45 11 Oct 21
I did not know tech had progressed this far. I needed to reinforce the MIDI plate on this custom Guitar I wired over a decade ago. None of my friends could work metal like that. I periodically search the web to see if things have progressed to meet my needs and there it was sendcutsend.com. I even did further looking and nothing caught my eye, in just a few days my world in a certain aspect changed. I am a small repair shop, I do Unique things, this just made things a bit more interesting.Thank youNSDallek1
Dr. Crazy's Dallek Studio
23:57 06 Oct 21
I love these humans. I have never met any of them directly, but I’ve placed over 50 orders and had zero issues on their end. Their capabilities are great. Their staff is fantastic to interact with over email. The pricing is just-low-enough to be justifiable. The low minimums frankly make my hobby business model possible. ♥️ Recommend 10,000%.
Zachary Keller
14:11 03 Oct 21
OMG! SendCutSend is the best!!!I've been dealing with local companies for a few years. But recently they have fallen behind in turn around time (maybe due to Covid?) Then I found SendCutSend online. I was worried a bit about using an online company that I found on a Google search, man am I glad I did. They were very helpful and once I placed my order the turnaround time was unbelievable, and the quality is top notch!On my latest project... a custom BBQ trailer grill. I wasn't sure I could meet the deadline since I still needed the signs / lettering cut, but SendCutSend helped me win the day. My customer was very satisfied.Thanks to everyone at the company that helped me finish my project on time.I will be using them again.Sincerely.,Sal FonsecaofSal's Special SolutionsSquaw Valley, CA 93675
S3
16:23 01 Oct 21
Just received my first order from these fine folks and I must say I am impressed! The quality of the final product was fantastic and exceeded my expectations.Not only that, but I think it's worth calling out the friendly and super helpful staff at SendCutSend! I wanted to get some questions answered before placing my order, and "Mel" was super fast to answer and work with me to get my design dialed in for optimal results.In this day and age when customer service has all but disappeared, it's both surprising and refreshing to find a company that really cares about its customers!I can't recommend highly enough and will order again very soon!
Tony Garcia
02:34 29 Sep 21
Incredible pricing, lead time, and customer service
Brandon Hjelstrom
20:24 17 Sep 21
I have placed several orders now using SendCutSend. They are very fast, professional and provide their service at great prices. Give them a try. You will be glad you did. I certainly am!
Daniel Didrick
21:52 15 Sep 21
Certifications:
DUNS: 076773502
ITAR: M34850
CAGE: 97DK6
SAM: Upon Request
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