Refund Policy

Returns and Refunds

We strive to deliver the best parts possible, but occasionally there may be a situation that requires a refund or return. If you are not 100% satisfied with your product, please contact our support team as soon as possible. You can email us anytime: support@sendcutsend.com

Our team will work with you to determine the best solution to get you replacement parts, store credit, or a full or partial refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. We may ask for photographs of any damage or imprefections in lieu of returning the item to us.

To complete your return, we require a receipt or proof of purchase.

Non-returnable items:

  • Gift cards
  • Downloadable software products

There are certain situations where only partial refunds are granted (if applicable)

  • Any item that was damaged in handling after delivery
  • Misuse or abuse
  • Incorrect material selection
  • Minor surface imperfections on raw materials
  • Minor surface oxidation on raw materials
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your refund request is received, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@sendcutsend.com

Shipping

To return your product, you should mail your product to:

SendCutSend
8565 Double R Blvd
Reno Nevada US 89511

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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