Processing and lead times

For in-stock materials, we generally ship laser cut parts within 2-5 business days of receiving your cut-ready files. Additional post-process operations such as bending, tapping and powder coating will increase turnaround time.

  • Laser cutting: 2-5 day turnaround time, depending on quantity.
  • Bending: Adds 1-2 days to turnaround time, depending on quantity.
  • Powder coating: Adds 7-10 days to turnaround time.
  • Tapping: Adds 1-2 days to turnaround time, depending on quantity.

Our cut-off time for processing new orders is 12 noon, Pacific time, Monday-Friday. Orders received after 12:01 PM will be started the following business day.

If you see “TBD” on the tracking page for your order, your files are being reviewed and prepped for the laser. An estimated shipping date will be generated in the Tracker once your order is scheduled. Learn more about our shipping process and policies.

How our process works:

Although we cut and process parts 7 days a week, we review orders Monday – Friday to coincide with our shipping carriers.

  1. Your order is received and verified
  2. Our Application Engineers review your drawings
  3. Your drawings are programmed and scheduled – This is when you will receive an estimated shipment date
  4. Your parts are cut!
  5. We inspect your order for quality and accuracy
  6. Your parts are post processed, if required
  7. Second quality check
  8. Your parts are packaged for shipment
  9. Final quality check
  10. The shipping label is created and you receive an email with a tracking number
  11. Your order is shipped via our carrier on one of 3 daily pickups

How do I get my parts as fast as possible?

  • Order before 1pm PST, Monday-Friday
  • Provide drawings that meet our guidelines
  • DXFs from Solidworks, AutoCAD or Fusion360 will be processed slightly faster than EPS and Adobe Illustrator files
    (If you are using AI, please only send us AI files. Illustrator DXF exports do not produce reliable cutting paths.)

Lead time constraints and considerations:

  • Orders received after noon PST will be processed the next business day
  • Orders with notes, special requests etc. will have additional processing time.
  • Files that are not cut-ready will take longer to resolve as we will contact you for updated artwork.
  • Post processing operations such as deburringbendingtapping, and powder coating will take extra time, and may not be canceled once the order is in production.
 

Additional factors that may affect your order processing time:

Powder Coating – Adds 7-10 days of processing time to your order.

Quantity – Quantities of 100 or more parts may add 2-4 days of processing time to your order.

Weight – Some orders over 80lbs will need 1-2 business days for additional packaging and crating.

Size – Parts larger than 46” in any axis may need 1-2 or more additional days of processing time.

Finishing – Ceramic Tumbling adds 2-3 days of processing time

Bending – Adding bending to your order can add 1-3 days of processing time. Most bent parts will ship ground as they will exceed 2″ in height when packed.

Material – Although we stock hundreds of thousands of pounds of material, occasionally we may have a smaller-than-needed amount for your project. If your order requires more than 40 square feet of material, we may ask for an additional 2-5 business days for processing.

Design – We will contact you to request revisions for orders that require file adjustments, proofs, or files do not meet our Design Guidelines. This will delay the order processing, as production cannot begin until we have received the cut-ready files.

Example Process Times:

  • If you order on Monday at 10am, your order is scheduled to ship on or before Wednesday
  • If you order on Thursday at 9pm, your order is scheduled to ship on or before the following Tuesday

Our Processing Times and Shipping FAQs

Can you ship to my PO Box, APO/FPO address?

We do not ship to PO boxes, APO or FPO addresses at this time. Please provide us with a physical address. Read our shipping information page and policies for more information about our shipping process, if your order qualifies for free shipping, and factors that may affect your order processing times.

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How can I track my package?

Once your order has been placed and processed, you will receive tracking information via email or mobile device when your order is picked up by the shipping carrier. The easiest way to track your order is with SendCutSend’s SMS messaging service.  Customers who opt-in to SMS messaging for order tracking should expect to receive

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What could potentially slow down my order?

We cut and process parts seven days a week, but we review orders Monday through Friday. There are a few things that could potentially slow down your order. Orders received after noon PST will be processed the next business day Orders with notes, special requests etc. will have additional processing time. Drawings that include

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Can I overnight my order?

We offer overnight shipping on qualifying orders. Overnight shipping is not available on Fridays, Saturdays, or Sundays (weekend delivery is not available). For overnight shipping eligibility and details, please contact our support team at support@sendcutsend.com.

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Can I rush my order?

We treat every order as a rush order. We are unable to speed up our production, but we may be able to offer expedited shipping in some cases. Use these ordering tips to get your parts as quickly as possible and to learn more about our production time.

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What are standard production times?

Although we cut and process parts seven days a week, we review orders Monday through Friday to coincide with our shipping carriers. Here’s how our process works: Your order is received and verified Our Application Engineers review your drawings Your drawings are programmed and scheduled – This is when you will receive an estimated

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When will my order ship?

For in-stock materials, we generally ship parts within 3-5 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away. You can track your order through every step of the production process using the tracking link emailed to you within 24 hours of placing your

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Can you ship to countries outside of the US?

We currently offer free 2-day shipping to anywhere in the USA and shipping to anywhere in Canada for $19 flat rate, on all standard orders. Parts shipping to Canada must be below freight requirements of 71 – 1,000lbs and less than 42” x 48 x 48”. See our shipping policy for further information.

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I need my parts NOW! How quickly can I get them?

Although we cannot speed up our manufacturing process and production times, overnight shipping is available for some orders. Contact us and we’ll help you get your parts as soon as possible. Our support team is here to help 6am PST – 7pm PST, M-F support@sendcutsend.com

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Do you offer local pickup?

We do! Shoot us an email at support@sendcutsend.com to arrange for pick up at the SendCutSend manufacturing facility closest to you. SendCutSend West:4835 Longley LaneReno, NV 89502 SendCutSend East:129 Cleveland DriveParis, KY 40361

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How quickly will I receive my parts?

For in-stock materials, we generally ship parts within 3-5 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away. Our cut-off time for processing new orders is 12 noon, Pacific time. Orders received after noon will be started the following business day. Learn more

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Can you use my shipping account or preferred carrier?

No. Due to our heavily automated shipping system, we cannot use 3rd party accounts or carriers. With that in mind, you can trust we will ship your parts quickly and efficiently. For in-stock materials, we generally ship parts within 2-3 business days of receiving your cut-ready files. If there are any issues with your

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I need my parts NOW! How quickly can I get them?

Although we cannot speed up our manufacturing process and production times, overnight shipping is available for some orders. Contact us and we’ll help you get your parts as soon as possible. Our support team is here to help 6am PST – 7pm PST, M-F support@sendcutsend.com

Read More »