FAQs

Find the answers to some of our most frequently asked questions.

My part isn’t what I expected, what do I do?

We want you to be happy with your parts, so we offer a 100% money-back or replacement guarantee. We may ask that you send us photos of your part and/or a description of what you didn’t like about the part, just so we can determine what went wrong and how we can avoid it

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Why do you need a CAD file?

In order to produce your part, we’ll need a 2D vector-based file of the design to be cut (DWG, DXF, or Adobe Illustrator format) showing just the flat cut pattern for the part at 1:1 scaling, and no additional information like text, borders, crosshairs, or dimensions. We have a great list of trusted design

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Do you offer beveling or 3D cutting?

At this time SendCutSend does not offer beveling services or 3D cutting. We only offer 2D perpendicular cuts and cannot produce any kind of beveled or radiused edge options. Learn about the variety of services we offer on our laser cut services pages. Before uploading your file, be sure to check out our guideline

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Can I paint my parts after they’re cut?

Preparing laser cut metal parts for painting is simple. Before you paint, roughen the surface with a Scotch Brite pad and then thoroughly clean the parts with acetone. (Make sure to wear gloves.)  For laser cut wood or plastic, just lightly clean off any dust or dirt that may have collected on the surface. 

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What are tabs? How can they be removed?

Tabs are used to keep your part from falling out of its nesting during laser cutting. We laser cut a bit of additional material about 0.010”-0.015” thick on the outside of your part. It’s easy enough to break the part out of the sheet metal by hand, but strong enough to hold the part

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Do you offer linear graining?

SendCutSend does not offer line graining, but our free online deburring service will help remove any major imperfections leftover from the machining process. Deburring doesn’t polish the surface or leave it perfectly finished as with line graining, but it will prepare your part for additional finishing and assembly. For true line graining, you’ll need

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What are die marks in bending?

The tooling used in press brakes will often leave a surface mark on the bent sheet metal. These marks are called “die marks,” and while difficult to prevent, there are a few things you can do to hide or eliminate the unwanted markings.  SendCutSend does not offer die protection or mark removal, but one

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Do you offer polishing and mirror finishes?

We do not offer any polished or mirror finish metals at this time. Mirror-finish acrylic is available, as well as a variety of plastics and composites with a gloss finish. If you need polishing on your parts, you will need to perform that process yourself after you receive them from us. If you are

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Will my parts have scratches?

There will inevitably be scratches left on the surface of your part after the machining process. If you want to minimize the effect the scratches will have on the final look of your part, select deburring or tumbling during the ordering process.  Deburring and tumbling are not finishing processes and will leave some imperfections

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Can you ship to my PO Box, APO/FPO address?

We do not ship to PO boxes, APO or FPO addresses at this time. Please provide us with a physical address. Read our shipping information page and policies for more information about our shipping process, if your order qualifies for free shipping, and factors that may affect your order processing times.

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What materials are available for tapping?

We currently have a variety of materials that are available for tapping.  0.063”-0.500” 5052 Aluminum 0.063”-0.500” 6061 Aluminum 0.125”-0.250” 7075 Aluminum 0.063”-0.250” Copper 0.063”-0.250” Brass 0.030”-0.500” 304 Stainless Steel 0.062”-0.250” 316 Stainless Steel 0.030”-0.500” Mild Steel 0.050”-0.250” 4130 Chromoly 0.125”-0.250” Delrin 0.250”-0.500” HDPE 0.125”-0.250” ABS It’s important to choose the correct tap for your

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Will my parts have burr and dross?

SendCutSend’s state of the art laser and waterjet cutting prevent major burr and dross build up on your part, but both imperfections are still unavoidable parts of the manufacturing process. Read through our information pages for your chosen material to see pictures of what dross/burr looks like in different thicknesses, like on our laser

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What are your material size limits?

The minimum and maximum part size we offer changes depending on the material and its thickness. We have put together a chart broken down into four categories (Composites, Metals, Plastics, and Wood) so you can see all this information in the same place.  This maximum size limit is determined partially by the machining process

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What are common problems to look for in my files?

Before you upload your files to SendCutSend, make sure to check for these common problems. Duplicate lines.  Duplicate lines in your file will be rejected by our automated system since the laser cannot recognize or cut them. Be sure to go through the geometry in your file and make sure that there is only

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What are best practices for minimum geometry?

Make sure all of the geometry in your laser cut part is at least 50% of the material thickness. As an example, if your material is 0.100” thick, the smallest hole you could expect to cut would be 0.050” in diameter.  Any interior geometry smaller than 50% of the material thickness will not be

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

VIEW GUIDELINES

Tutorials

Everything from software-specific tutorials to material selection tips.

VIEW TUTORIALS

Materials

If you've got questions about materials, this is your source.

VIEW MATERIALS

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