FAQs

Find the answers to some of our most frequently asked questions.

Can you provide partial depth cuts?

We only offer 2D perpendicular through-cutting in flat sheet materials and cannot produce any partial depth cut options. Learn about the variety of services we offer on our service pages. Before uploading your file, be sure to check out our guideline pages to make sure your file is production-ready!

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Can Formal Quotes be tax exempt?

Formal quotes can be tax exempt! Just make sure the person creating the formal quote has tax exempt status set up for their SendCutSend account before they create the quote. Then when creating the formal quote, check the tax exempt box at the Address & Billing step.

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Can I send you a cardboard template?

Yes! If you have a cardboard template of your design and need assistance turning it into a CAD file, our design services may be a good fit for you. Design services start at $49 and allow you to send us your physical template to convert to a CAD file.

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Can I send you a sketch of my part?

Yes, if you have a sketch and need it converted to a CAD file, our design services may be a good fit! Design services start at $49 and allow you to send us a sketch or template that we then convert into a CAD file for you.

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What if I don’t have a CAD file?

If you don’t have a CAD file, there are multiple options available! You can use our free Parts Builder, enlist our Design Services for sketch-to-CAD conversion, or contact one of our trusted design partners.

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How to make changes to parts in my shopping cart?

On the instant-quoted line item in your shopping cart, simply click on the material or any services to make changes. This functionality is handy for quick updates before checkout and adjustments to parts you want to reorder. Please note, this is not available for custom quoted parts.

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Why can’t I select a material?

This typically occurs because the overall flat part size is too large or too small for the material. Please check that the file is setup at 1:1 scale in inch or millimeter units. Ensure the correct unit is set for your part after uploading the file.

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Do you offer plating services?

We do offer plating services for sheet metal parts! Take a look at our Plating Guidelines to learn about the part and material requirements for our plating services. Once your design is ready, upload your file to our website, select an eligible material, and add electroplating to your parts before checkout!

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How to configure bends for my STEP file?

Upload your part, choose a material that is eligible for bending services, check that the bending definitions are correct, save your definitions, and add the parts to your cart. You should see that bending services have been added for the line item.

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Is your white acrylic translucent?

We’re unable to guarantee the translucency or light diffusion capability of our white laser cut acrylic. To determine if the material is a good fit for your application, we recommend using our Parts Builder to create and order small test pieces.

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How to export a STEP file from Fusion 360?

Export a STEP file from Fusion by first making sure your part design is set up for success with SendCutSend. When your design is ready, click File > Export. In the Type drop down menu, choose the STEP file format. Then click Export.

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Why won’t my STEP or STP file upload?

Please ensure your STEP file contains a single, solid sheet metal body. We cannot accept multiple bodies stitched together / assemblies, or bodies with non-uniform thicknesses. Parts with bending services must have sheet metal rules set up using SendCutSend’s specifications.

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Why is my Formal Quote expired?

Wondering why your Formal Quote is expired? Not to worry! All Formal Quotes expire if payment is not submitted within 30 days. Fortunately it’s easy to resubmit Formal Quotes. Read the complete FAQ to learn how!

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Can you refund sales tax from my order?

For resellers and tax exempt organizations, we can refund tax charged on orders if the refund request is made within the same calendar month the order was placed. Be sure to request tax exemption status for your account before placing an order.

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Why can’t I add a service to my part?

Can’t add a service like bending/forming, countersinking, tapping, hardware insertion, deburring, anodizing, plating, or powder coating to your part after uploading your file to our website and selecting a material? There are a number of reasons why this might be the case. View the full FAQ to learn more.

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Haven’t found what you’re looking for?

Check out our the resources below or contact our support team.

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

Tutorials

Everything from software-specific tutorials to material selection tips.

Materials

We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

Upload your CAD design or use our parts builder and get a free instant quote on your custom laser cut parts, all delivered to your door in a matter of days.
No CAD File? No Problem! Send your sketch or template to our Design Services team. Starting at $49.

We proudly use hardware by PEM

Flush stud, M8 x 1.25, .472" Zinc plus Clear Chromate

Aluminum: 5052, 6061, 7075 Steel: Mild

SKUFH-M8-12
Thread SizeM8 x 1.25
Hole size in sheet (+0.003/-.0.000).315″
Minimum sheet thickness0.94″
Maximum sheet thickness.347″
Fastener materialSteel
Minimum distance hole C/L to edge0.378″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..567″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Length.472″
Aluminum material ranges (5052, 6061, 7075)0.100″-0.250″
Steel material ranges (CRS, HRPO, HR)0.104″-0.250″

Get an Instant Quote for Waterjet Cutting

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Aluminum: 5052, 6061, 7075 Steel: Mild, G30

SKUSO-440-8
Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..345″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Length.250″
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Passivated

Stainless Steel: 304, 316

SKUSO4-440-8
Thread Size440
Hole size in sheet (+0.003/-.0.000).166″
Minimum sheet thickness0.04″
Maximum sheet thickness.125″
Fastener material400 Stainless Steel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole. Example shown with x2 of the same hardware..345″
Recommended panel materialStainless Steel
Coating typePassivated
Length.250″
304 Stainless Steel material ranges0.048″-0.125″
316 Stainless Steel material ranges0.060″-0.125″