FAQs

Find the answers to some of our most frequently asked questions.

Cutting and Services

Do you offer laser etching or laser engraving?

We do not offer laser engraving or solid etching at this time. We recommend contacting a specialty engraving service.

We can offer “single-line etching” on mild steel, aluminum and stainless steel, see examples here. Single line etching can be useful to mark hole placement with crosshairs, bend lines, or simple part marking. The results vary greatly depending on which metal you select. This is NOT a cosmetic etch and we do not recommend it for any cosmetic or aesthetically critical application.

Do you offer powder coating, painting, anodizing or welding?

We do not offer additional services beyond cutting, deburring, and bending at this time. Powder coating is coming soon. We highly recommend using a local provider once you receive the parts from us.

Will there be scratches on my parts?

Possibly. Due to our manufacturing process, some cosmetic defects and scratches may be present on your part, especially on the bottom side that contacts the laser bed. Thick aluminum (>.250″) may have a slight burr on the bottom edge. Contact us about finishing options such as ceramic tumbling and deburring.

Materials

What’s the largest single part that you can cut? How big are your machines?

Our raw material is typically sourced in sheets 48″ x 120″ overall, which gives us a yield for single parts up to 47″ x 118″. Maximum size for freight/shipping is 46″ x 110″. Oversized freight shipping will be quoted at the actual cost.

You can find the maximum sizing for each material by visiting our Materials page.

What’s the thickest material you stock?

We offer .500″ in a variety of materials. You can view our entire materials catalog here.

If I send you some metal, can you cut it for me?

Not at this time. However, if you feel that a particular material would be popular, please let us know so that we can consider stocking it. Shoot us an email at support@sendcutsend.com – You can review our current material catalog here.

Shipping

Can you use my shipping account or preferred carrier?

Due to our heavily automated shipping system, we cannot use 3rd party accounts or carriers.

With that in mind, you can trust we will ship your parts quickly and efficiently. For in-stock materials, we generally ship parts within 2-3 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away.

Although we cannot speed up our manufacturing process, overnight shipping is available for some orders. Contact us for more information – support@sendcutsend.com

How quickly will I receive my parts?

For in-stock materials, we generally ship parts within 2-3 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away. Our cut-off time for processing new orders is 12 noon, Pacific time. Orders received after noon will be started the following business day.

Learn more about our processing and production times here.

Although we cannot speed up our manufacturing process, overnight shipping is available for some orders. Contact us for more information – support@sendcutsend.com

Do you offer local pickup?

We do! Shoot us an email at support@sendcutsend.com to arrange for pick up at the SendCutSend manufacturing facility closest to you.

I need my parts NOW! How quickly can I get them?

Although we cannot speed up our manufacturing process and production times, overnight shipping is available for some orders.

Contact us and we’ll help you get your parts as soon as possible. Our support team is here to help 6am PST – 7pm PST, M-F

support@sendcutsend.com

Can you ship to countries outside of the US?

We do not ship outside of the US at this time. If you can provide us with a US based address, we’d be happy to ship to that location.

File Setup

How do I set up my file for cutting?

Check out our Guidelines page for more information on setting up your files for laser cutting, CNC routing, bending and tapping.

What filetype or file format can I send you?

To receive an automated quote, we accept Adobe Illustrator (.ai), vector-based .eps files, and .DXF files. For custom quotes, we can accept most vector-based file types including .PDF and .STEP files. We do not accept .STL mesh-based files, raster files, or photographs.

Adobe Illustrator	.ai
CorelDraw	.eps
Solidworks	.dxf
Fusion360	.dxf
Inkscape	.eps
AutoCAD	.dxf

If you design your parts in non-CAD software, please send us the original (native) ai file. We’ll take care of the conversion on our end.

Pricing

How do you calculate pricing for laser cutting?

Our laser cutting, CNC machining, bending and tapping pricing is based on a number of factors, including material, material thickness, material weight, quantity, shape (geometry), and the overall design. We calculate over two dozen factors to give you the most accurate price possible.

Please visit our pricing page for complete details.

Do you offer wholesale pricing?

Yes, we’re here to support businesses of all sizes. We’re happy to offer discounted pricing for large quantities and frequent orders. Contact us at support@sendcutsend.com with a few details and we’ll get an account setup for you right away.

Do you offer payment terms (NET 30)?

Yes, we offer payment terms, invoicing, and buyer management for qualified companies. Contact us with your company information and we’ll get an account set up for you right away.

Do you offer blind invoices?

If you plan on placing an order on behalf of your client/customer, or you are sending it as a gift, you may wish to use our Blind Invoice option during checkout.

Selecting the Blind Invoice option during checkout will omit all prices from the invoice and packing slip included in your order. Please keep in mind that this is not a “White Label” option, and the SendCutSend logo and address will remain on the invoice and packaging.