Find the answers to some of our most frequently asked questions.

Is your white acrylic translucent?

We’re unable to guarantee the translucency or light diffusion capability of our white laser cut acrylic. To determine if the material is a good fit for your application, we recommend using our Parts Builder to create and order small test pieces.

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How to export a STEP file from Fusion 360?

Export a STEP file from Fusion by first making sure your part design is set up for success with SendCutSend. When your design is ready, click File > Export. In the Type drop down menu, choose the STEP file format. Then click Export.

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Why won’t my STEP or STP file upload?

Please ensure your STEP file contains a single, solid sheet metal body. We cannot accept multiple bodies stitched together / assemblies, or bodies with non-uniform thicknesses. Parts with bending services must have sheet metal rules set up using SendCutSend’s specifications.

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How to change the shipping address for my account?

Updating the shipping address for your SendCutSend account is easy. Here’s how! Account email address changes 1. First, set up a free SendCutSend account if you haven’t already. 2. Log into your account here. 3. Click the dropdown arrow at the top right, then click Settings. 4. Select Shipping Addresses. 5. Click the pencil

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Why is my Formal Quote expired?

Wondering why your Formal Quote is expired? Not to worry! All Formal Quotes expire if payment is not submitted within 30 days. Fortunately it’s easy to resubmit Formal Quotes. Read on to learn how! How To Resubmit Formal Quotes 1. Log into your SendCutSend account. 2. Then, navigate to your Orders tab. Choose the

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Can you refund sales tax from my order?

We cannot refund taxes charged on orders you’ve placed already. Be sure to request tax exemption status for your account before placing an order if you are a reseller or tax exempt organization. Once your account is set up, make sure the Tax Exempt box under Billing Info is ticked when placing orders.

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Why can’t I add a service to my part?

Can’t add a service like bending/forming, countersinking, tapping, hardware insertion, deburring, anodizing, plating, or powder coating to your part after uploading your file to our website and selecting a material? There are a number of reasons why this might be the case! General Service Considerations The overall flat part size is too large or

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Will my acrylic or polycarbonate parts have protective film?

At SendCutSend, acrylic and polycarbonate parts are cut and shipped with the manufacturer’s protective film or paper covering intact. Protective coverings will need to be removed when the parts get to you. Clear or colored acrylic may be protected with plastic film or paper on both sides of the material. Mirrored acrylic will have

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Will my deburred parts have sharp edges?

Parts with our free linear deburring service will have sharp edges. The surface will be smooth and “cleaned up” from laser cutting, but there will be no edge softening. Take a look at the video below to learn more about our linear deburring process! If your parts are tumbled they will have partially softened

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Can you pass delivery instructions to shipping carriers?

We’re unable to pass delivery instructions along to shipping carriers for you. Instead we recommend one of the following options: 1. Submit delivery instructions to the carrier once your package has shipped When your order’s tracking page indicates the package has shipped, you’ll be able to click a button to see the carrier tracking

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Can you send the scraps or dropouts from my parts?

We’re unable to send you the scraps or dropout pieces, also known as negative geometry, from parts you order. This is because all material is used during our production process in order to offer the best possible pricing and reduce waste. Additionally, we do not allow common-line nesting. Common-line nesting is the process of

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What metal colors do you offer?

At SendCutSend we stock over 15 different sheet metal types in a wide range of thicknesses. Check out our Materials Library to see the variety of colors present in unfinished metals. In addition to the natural beauty of aluminum, copper, brass, and blue temper spring steel, we offer several finishing options. Anodizing Metal Colors

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Which tap sizes can I use for my project?

You can confirm available tap sizes for all our materials in a few ways. Here’s how! 1. Thread / Tap Size Chart Our design guidelines include a thread/hole chart showing all of our available sizes and the hole diameter required for each. Click here to get right to it! 2. Processing Minimum / Maximum

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Can you make boxes?

At SendCutSend we can make boxes as long as your design meets our guidelines. Customers often create boxes with our CNC sheet metal and plastic bending service.

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How can I get a discount on my order?

Quantity discounts are automatically applied when quoting parts. While building a cart, you should see savings of 20% or more for 2 or more identical parts in most materials. For deeper discounts, join our mailing list to be notified of limited time deals!

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Do you cut tubing or piping?

We do not cut tubing or piping. At this time, SendCutSend provides 2D through-cutting in flat media only. Additionally we only cut in-stock materials which include sheet metal, sheet plastics, wood/boards, and composites. Take a look at our Materials Library and Services page to learn more!

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Can I request unavailable tap sizes?

If you want to request an unavailable tap size, first confirm whether we offer it in any material. You can see all of our tap sizes here: Thread/Tap Hole Size Chart If we do offer the tap size but you’re unable to add it to a part you want to order, that is typically

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Why don’t you need technical drawings with callouts?

At SendCutSend we don’t need technical drawings with callouts thanks to our transparent guidelines and intuitive part configuration. Service definitions applied while building a cart remove the need for traditional CAD drawings. If you attach files to line items before checkout, we will not use them to evaluate your design for manufacturability.

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com


Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.


Everything from software-specific tutorials to material selection tips.


We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

Upload your CAD design or use our parts builder and get a free instant quote on your custom laser cut parts, all delivered to your door in a matter of days.

No CAD File? No Problem! Send your sketch or template to our Design Services team.

We proudly use hardware by PEM

Flush stud, M8 x 1.25, .472" Zinc plus Clear Chromate

Thread SizeM8 x 1.25
Hole size in sheet (+0.003/-.0.000).315″
Minimum sheet thickness0.94″
Maximum sheet thickness.347″
Fastener materialSteel
Minimum distance hole C/L to edge0.378″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..535″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Aluminum material ranges (5052, 6061, 7075)0.100″-0.250″
Steel material ranges (CRS, HRPO, HR)0.104″-0.250″

Get an Instant Quote for Waterjet Cutting

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..314″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″