FAQ Category: Shipping

Can you ship to my PO Box, APO/FPO address?

We do not ship to PO boxes, APO or FPO addresses at this time. Please provide us with a physical address. Read our shipping information page and policies for more information about our shipping process, if your order qualifies for free shipping, and factors that may affect your order processing times.

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How can I track my package?

Once your order has been placed and processed, you will receive tracking information via email or mobile device when your order is picked up by the shipping carrier. The easiest way to track your order is with SendCutSend’s SMS messaging service.  Customers who opt-in to SMS messaging for order tracking should expect to receive

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Can you ship to countries outside of the US?

We currently offer free 2-day shipping to anywhere in the USA and shipping to anywhere in Canada for $19 flat rate, on all standard orders. Parts shipping to Canada must be below freight requirements of 71 – 1,000lbs and less than 42” x 48 x 48”. See our shipping policy for further information.

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Can you use my shipping account or preferred carrier?

No. Due to our heavily automated shipping system, we cannot use 3rd party accounts or carriers. With that in mind, you can trust we will ship your parts quickly and efficiently. For in-stock materials, we generally ship parts within 2-3 business days of receiving your cut-ready files. If there are any issues with your

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How quickly will I receive my parts?

For in-stock materials, we generally ship parts within 3-5 business days of receiving your cut-ready files. If there are any issues with your order, we’ll contact you right away. Our cut-off time for processing new orders is 12 noon, Pacific time. Orders received after noon will be started the following business day. Learn more

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Do you offer local pickup?

Local pickup is available to orders that exceed 20lbs. We do not allow local pick up for small or non-freight orders. Shoot us an email at support@sendcutsend.com to arrange for pick up at the SendCutSend manufacturing facility closest to you. SendCutSend West:4835 Longley LaneReno, NV 89502 SendCutSend East:129 Cleveland DriveParis, KY 40361

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I need my parts NOW! How quickly can I get them?

Although we cannot speed up our manufacturing process and production times, overnight shipping is available for some orders. Contact us and we’ll help you get your parts as soon as possible. Our support team is here to help 6am PST – 7pm PST, M-F support@sendcutsend.com

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

VIEW GUIDELINES

Tutorials

Everything from software-specific tutorials to material selection tips.

VIEW TUTORIALS

Materials

If you've got questions about materials, this is your source.

VIEW MATERIALS

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