FAQ Category: Most Asked Questions

Can you help with my design?

We provide multiple resources for design help, including our online Parts Builder, Design Services, trusted Design Partners, file setup and export tutorials, material selection tips, file setup FAQs, and service design guidelines!

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Can you provide partial depth cuts?

We only offer 2D perpendicular through-cutting in flat sheet materials and cannot produce any partial depth cut options. Learn about the variety of services we offer on our service pages. Before uploading your file, be sure to check out our guideline pages to make sure your file is production-ready!

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Can Formal Quotes be tax exempt?

Formal quotes can be tax exempt! Just make sure the person creating the formal quote has tax exempt status set up for their SendCutSend account before they create the quote. Then when creating the formal quote, check the tax exempt box at the Address & Billing step.

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Why won’t my STEP or STP file upload?

Please ensure your STEP file contains a single, solid sheet metal body. We cannot accept multiple bodies stitched together / assemblies, or bodies with non-uniform thicknesses. Parts with bending services must have sheet metal rules set up using SendCutSend’s specifications.

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Why is my Formal Quote expired?

Wondering why your Formal Quote is expired? Not to worry! All Formal Quotes expire if payment is not submitted within 30 days. Fortunately it’s easy to resubmit Formal Quotes. Read the complete FAQ to learn how!

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Can you refund sales tax from my order?

For resellers and tax exempt organizations, we can refund tax charged on orders if the refund request is made within the same calendar month the order was placed. Be sure to request tax exemption status for your account before placing an order.

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Why can’t I add a service to my part?

Can’t add a service like bending/forming, countersinking, tapping, hardware insertion, deburring, anodizing, plating, or powder coating to your part after uploading your file to our website and selecting a material? There are a number of reasons why this might be the case. View the full FAQ to learn more.

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Do you cut tubing or piping?

We do not cut tubing or piping. At this time, SendCutSend provides 2D through-cutting in flat media only. Additionally we only cut in-stock materials which include sheet metal, sheet plastics, wood/boards, and composites. Take a look at our Materials Library and Services page to learn more!

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

Tutorials

Everything from software-specific tutorials to material selection tips.

Materials

We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

Upload your CAD design or use our parts builder and get a free instant quote on your custom laser cut parts, all delivered to your door in a matter of days.
No CAD File? No Problem! Send your sketch or template to our Design Services team. Starting at $49.

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Aluminum: 5052, 6061, 7075 Steel: Mild, G30

SKUSO-440-8
Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..345″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Length.250″
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Passivated

Stainless Steel: 304, 316

SKUSO4-440-8
Thread Size440
Hole size in sheet (+0.003/-.0.000).166″
Minimum sheet thickness0.04″
Maximum sheet thickness.125″
Fastener material400 Stainless Steel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole. Example shown with x2 of the same hardware..313″
Recommended panel materialStainless Steel
Coating typePassivated
Length.250″
304 Stainless Steel material ranges0.048″-0.125″
316 Stainless Steel material ranges0.060″-0.125″