Join the list for exclusive discounts!

FAQ Category: Orders

Can I change or cancel my order?

Once your order is placed, changes or cancellations won’t be possible due to our automated production process. We recommend double checking your part quantities, selected materials, file names, and overall part dimensions before ordering to avoid any mishaps! Read more about our order processes and policies.

Read More »

My part isn’t what I expected, what do I do?

We want you to be happy with your parts, so we offer a 100% money-back or replacement guarantee. We may ask that you send us photos of your part and/or a description of what you didn’t like about the part, just so we can determine what went wrong and how we can avoid it

Read More »

How do I order parts on your website?

We make ordering parts fast and convenient. For a step-by-step guide, check out this video or the steps listed below. Step 1: Head to our homepage and select “Get an Instant Quote.” Step 2: Drag and drop or select your part files. We accept DXF, DWG, EPS, and .AI Adobe Illustrator files. Check out

Read More »

Can I combine orders?

At this time we are unable to combine multiple orders. Orders will be produced and shipped in the order that they are received. Orders may arrive in multiple boxes and multiple shipments. You will receive a tracking number for each order shipped. Read more about our shipping policy and process.

Read More »

Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

VIEW GUIDELINES

Tutorials

Everything from software-specific tutorials to material selection tips.

VIEW TUTORIALS

Materials

If you've got questions about materials, this is your source.

VIEW MATERIALS

Start your first SendCutSend project today!

Upload your CAD design or use our parts builder and get a free instant quote on your custom laser cut parts, all delivered to your door in a matter of days.