FAQ Category: Orders

Why is my Formal Quote expired?

Wondering why your Formal Quote is expired? Not to worry! All Formal Quotes expire if payment is not submitted within 30 days. Fortunately it’s easy to resubmit Formal Quotes. Read the complete FAQ to learn how!

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Can you refund sales tax from my order?

For resellers and tax exempt organizations, we can refund tax charged on orders if the refund request is made within the same calendar month the order was placed. Be sure to request tax exemption status for your account before placing an order.

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How to get a PDF quote?

If you need to get a PDF quote to send to your company’s purchasing department, our Formal Quote payment method makes it easy. Please note, when you create a Formal Quote, the parts will not move into production until payment is submitted.

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How to get a custom quote?

If you want to know how to get a quote, fantastic! Read on to learn the difference between instant quoting and custom quoting parts with SendCutSend. Instant quote When you instant-quote a part, this means you upload your 2D vector file (DXF, DWG, EPS, or AI format) or 3D file (STEP or STP format)

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How to change the email address for my order?

If you want to change the email address for an order, you’ll need to change the email for your SendCutSend account. We have instructions for how to do so here. The email address for your account will always be reflected on the orders under your account. The contact email address associated with your account will

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What is my order status?

There are a few ways to find the status of your order. Here’s how! 1. Check any order status while logged into your SendCutSend account SendCutSend accounts are free and easy to set up. If you haven’t set yours up yet, learn how to do so here. After logging into your account, navigate to

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Can I send you a PDF?

Have a PDF you’d like to send us to start an order? PDFs can’t be used for part design files or emailed to SendCutSend to create orders. Here, learn which file types we can accept and how to place an order. There are some common reasons why we’re sent PDF files. 1. You’d like

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Can I pay for my parts using a purchase order?

You may attach a PO to your order before checkout, but all pertinent order information must be added to your order through the cart-building process. We do not check Purchase Orders for additional services or details that are not included in your cart.

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How does a Formal Quote work?

Formal Quotes make it easy to send a link to your accounts payable department so they can process payment for orders online, while the order itself remains associated with your account. This allows you to remain the point of contact if there are any questions during production. Read the complete FAQ for detailed info!

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How to reorder parts?

Create a free SendCutSend account and you can easily reorder instant-quoted parts anytime. Here’s how to do it! 1. Navigate to the SendCutSend app and log into your account.2. After logging in, click Orders to view your order history. Then find the order with parts you’d like to reorder, and click Reorder. 3. The

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How do I find order invoices?

You can find the invoice for any order by logging into your SendCutSend account and navigating to the Orders tab. Then find your order and click View or Print Invoice. Invoices are also available in the order tracker. You can see this by clicking Track Order for the specific order under the Orders tab. In Summary

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Do refunds show on order invoices?

If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was received. Please note, direct refunds can take up to 24 hours to

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Can I delete orders from my account?

Orders placed under your SendCutSend account cannot be hidden or deleted. If you need to place orders separately from your main account, we recommend creating a separate account or checking out as a guest instead of logging in. Please note, we do not advise sharing SendCutSend account logins.

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How do I set up a free SendCutSend account?

Follow these steps to set up a free SendCutSend account! 1. From any page on sendcutsend.com, click Get Started at the top right. If you’re visiting the site on a mobile device, tap the 3 dots at the top right to open the main menu.Then tap Create Account. On mobile or desktop, you can

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com


Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.


Everything from software-specific tutorials to material selection tips.


We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

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We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..314″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″