FAQ Category: Pricing/Billing

How to set up a business account for my company?

We refer to our business accounts as ‘Organizations’, which enable employees to benefit from their company’s tax exempt status, credit terms, and more. To set one up for your company, email support@sendcutsend.com and request to set up an Organization.

Read More »

How to join my company’s Organization?

To join your company’s Organization, you can either choose to join as soon as you set up a SendCutSend account using your work email address, accept an invitation from a coworker who is already part of your company’s Organization, or contact our Support team and request to be added.

Read More »

Can Formal Quotes be tax exempt?

Formal quotes can be tax exempt! Just make sure the person creating the formal quote has tax exempt status set up for their SendCutSend account before they create the quote. Then when creating the formal quote, check the tax exempt box at the Address & Billing step.

Read More »

Why is my Formal Quote expired?

Wondering why your Formal Quote is expired? Not to worry! All Formal Quotes expire if payment is not submitted within 30 days. Fortunately it’s easy to resubmit Formal Quotes. Read the complete FAQ to learn how!

Read More »

How can I get a discount on my order?

Quantity discounts are automatically applied when quoting parts. While building a cart, you should see savings of 20% or more for 2 or more identical parts in most materials. For deeper discounts, join our mailing list to be notified of limited time deals!

Read More »

How to get a PDF quote?

If you need to get a PDF quote to send to your company’s purchasing department, our Formal Quote payment method makes it easy. Please note, when you create a Formal Quote, the parts will not move into production until payment is submitted.

Read More »

How does a Formal Quote work?

Formal Quotes make it easy to send a link to your accounts payable department so they can process payment for orders online, while the order itself remains associated with your account. This allows you to remain the point of contact if there are any questions during production. Read the complete FAQ for detailed info!

Read More »

Can my orders be tax exempt?

If your organization is tax exempt, send your valid tax exemption certificate to SendCutSend’s support team. We’ll review your certificate and then respond with an update! Please be sure to set up an account before requesting exemption.

Read More »

How do I save money on my project?

You can reduce the number of holes or “pierces”, eliminate duplicate lines and unnecessary geometry, keep designs no larger than the max instant quote size, use thinner materials, and increase your parts per line item for quantity discounts. Join our mailing list as well for access to limited-time promotions!

Read More »

Do you offer refunds/remakes?

If you’re not satisfied with your order, we’re happy to help! Contact our Support team and attach photos of the parts you received. We’ll work with you to find the best solution.

Read More »

Do you offer payment terms like Net 30?

We offer payment terms for pre-qualified customers who prefer to pay with a PO. You’ll need to fill out our Credit Application Form to apply for terms. Then, our team will review your application and notify you of your account status.

Read More »

Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com


Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.


Everything from software-specific tutorials to material selection tips.


We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

Upload your CAD design, or try one of our customizable part templates to get instant pricing on your custom laser cut parts. All delivered to your door in a matter of days.

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Aluminum: 5052, 6061, 7075 Steel: Mild, G30

Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..345″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Passivated

Stainless Steel: 304, 316

Thread Size440
Hole size in sheet (+0.003/-.0.000).166″
Minimum sheet thickness0.04″
Maximum sheet thickness.125″
Fastener material400 Stainless Steel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole. Example shown with x2 of the same hardware..313″
Recommended panel materialStainless Steel
Coating typePassivated
304 Stainless Steel material ranges0.048″-0.125″
316 Stainless Steel material ranges0.060″-0.125″