My part isn’t what I expected, what do I do?

What can I do if my part doesn’t turn out as I expected?

We want you to be happy with your parts, so our Support team can assist you if there are any issues!

We ask that you send us photos of your part and a description of what you didn’t like about the part. This allows us to determine what went wrong and how we can avoid it in the future. For replacement parts, solutions can include revised geometry, material changes, and different post-processing or shipping adjustments, so seeing the parts is vital for a successful remake!

If you’re not fully satisfied with your parts, please contact our Support team. Please review our refund policy before reaching out.

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We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..314″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″