What are your shipping pickup times?
Our carriers, UPS and FedEx, pick up Monday- Friday, multiple times per day between 11am and 4pm PST.
What are your order deadlines for shipping?
We package orders and create labels 7 days a week, but shipments aren’t picked up after 4pm on Fridays or weekends.
What are your guidelines on address changes once my order has been placed?
Once a label is created (the order state will show as “shipped”), we cannot change addresses, shipping methods, hold the order, or convert the order to local pickup.