Why am I having trouble ordering parts?

If you’re having trouble ordering parts, we’re here to help! Check out these resources for troubleshooting part files for potential design or export errors.

• First, upload your design file to our website
  • If you see any error messages or can’t get a quote, try the tips listed here – FAQ: Why can’t I get a quote?

• If you’re having trouble that is specific to bent/formed parts,
  • take a look at our Bending FAQs for common solutions
  • see our bending file setup blog posts for in-depth guidance
  • review our Bending and Forming Design Guidelines

• visit our Getting Started With SendCutSend page for tips on creating files and ordering successfully

• review our Design Guidelines page and check out the guidelines for the cut method used to cut your parts
  • this is material-dependent, so navigate to the individual material page for the material you need and scroll down to find the Material Details
    • there, you can select the desired material thickness and verify the cutting process
  • you can also verify the maximum and minimum overall sizing for parts here
    • additional services affect this
      • you can quickly confirm sizing limitations for post processing services here

• If you still have trouble ordering after troubleshooting, re-exporting, and re-uploading your design file, please feel free to contact us at support@sendcutsend.com. Just let us know which design program you’re using and attach the file to your email. We’ll be happy to check it out!

In Summary