If you’re having trouble ordering parts, we’re here to help! Check out these resources for troubleshooting part files for potential design or export errors.
- First, upload your design file to our website
- If you see any error messages or can’t get a quote, try the tips listed here – FAQ: Why can’t I get a quote?
- If you’re having trouble that is specific to bent/formed parts,
- take a look at our Bending FAQs for common solutions
- see our bending file setup blog posts for in-depth guidance
- review our Bending and Forming Design Guidelines
- visit our Getting Started With SendCutSend page for tips on creating files and ordering successfully
- review our Design Guidelines page and check out the guidelines for the cut method used to cut your parts
- this is material-dependent, so navigate to the individual material page for the material you need and scroll down to find the Material Details
- there, you can select the desired material thickness and verify the cutting process
- you can also verify the maximum and minimum overall sizing for parts here
- additional services affect this
- this is material-dependent, so navigate to the individual material page for the material you need and scroll down to find the Material Details
- If you still have trouble ordering after troubleshooting, re-exporting, and re-uploading your design file, please feel free to contact us at support@sendcutsend.com. Just let us know which design program you’re using and attach the file to your email. We’ll be happy to check it out!
In Summary
Why am I having trouble ordering parts?
We have an abundance of resources to help you troubleshoot why you may be having trouble ordering parts from us.
FAQ: Why can’t I get a quote?
Bending FAQs
Getting Started With SendCutSend
Design Guidelines
If you still have trouble ordering after troubleshooting, re-exporting, and re-uploading your design file, please feel free to contact us at support@sendcutsend.com.