Why am I having trouble ordering parts?

If you’re having trouble ordering parts, we’re here to help! Check out these resources for troubleshooting part files for potential design or export errors.

First, upload your design file to our website
- If you see any error messages or can’t get a quote, try the tips listed at FAQ: Why can’t I get a quote?

If you’re having trouble that is specific to bent/formed parts,
- take a look at our Bending FAQs for common solutions
- see our bending file setup blog posts for in-depth guidance
- review our Bending and Forming Design Guidelines

visit our Getting Started With SendCutSend page for tips on creating files and ordering successfully

review our Design Guidelines page and check out the guidelines for the cut method used to cut your parts
- this is material-dependent, so navigate to the individual material page for the material you need and scroll down to find the Material Details
  - there, you can select the desired material thickness and verify the cutting process
- you can also verify the maximum and minimum overall sizing for parts
  - additional services affect this
    - you can quickly confirm sizing limitations for post processing services here

If you still have trouble ordering after troubleshooting, re-exporting, and re-uploading your design file, please feel free to reach out to our support team. Just let us know which design program you’re using and attach the file to your email. We’ll be happy to check it out!