Why can’t I get a quote?

If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Learn how to troubleshoot your file, resolve error messages, and place an order using these tips.

• the file is not a 2D vector or 3D file format we accept
  • we accept two-dimensional DXF, DWG, EPS, and AI (Adobe Illustrator format) files
  • we accept 3D STEP and STP format files

• an error may have occurred when the file exported from your design software
  • if you receive a drawing error message after uploading your file,
    • review our Drawing Guidelines for tips on common file issues and how to resolve them
    • check out our CAD tutorials to see file setup and export guides which may be helpful

• the units of measurement in your design file are not inches or millimeters
  • we require either inch or mm units, so if your file is saved in centimeters or meters the sizing will be inaccurate

• the file is not at 1:1 scale
  • please send us your design at the exact size you want it cut

• the units set for your part do not match the units in your design file
  • if the units do not match, our system will register your overall part size incorrectly and notify the part is too small for us to cut
  • you can easily update the units for your part from the Parts tab while logged into your account
    • click the units indicated for your part to switch from mm to inches or vice versa

• the file has the correct format, units, and scaling but does not meet our size requirements
  • in order to produce high quality parts consistently, we have minimum and maximum part size requirements
    • Material Minimum and Maximum Part Sizes for Cutting
      • shows size ranges and cut method by material
    • Material Minimum and Maximum Part Sizes for Processing
      • shows size ranges we can produce in eligible materials for all of our post processing services

• your file includes a part that is too small for us to cut
  (for example, the dot on a lowercase letter i)
  • if you remove pieces that are too small to cut in the material you need, then you should be able to get a quote for your design

• If you still see error messages or can’t quote your design after troubleshooting, revising, and re-exporting your file, please feel free to contact us at support@sendcutsend.com. Just let us know which design program you’re using and attach the file to your email. We’ll be happy to check it out!

In Summary