Why can’t I get a quote?

If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Learn how to troubleshoot your file, resolve error messages, and place an order using these tips.

Need help creating a Formal Quote so someone else in your organization can pay? Take a look at our Formal Quote guide!

Quote troubleshooting tips

Acceptable file format?

3D file requirements

  • if your file is a STEP or STEP format file, ensure it meets our 3D file requirements
    • the part must be set up as a sheet metal body using the correct material thickness
    • for parts with bending services, SendCutSend bending specifications must be used
    • parts cannot include dimensional features like chamfers or bevels
    • we cannot accept mesh bodies

File export error?

  • an error may have occurred when the file exported from your design software
    • if you receive a drawing error message after uploading your file,

Units of measurement

  • ensure the units of measurement in your design file are inches or millimeters
    • we require either inch or mm units, so if your file is saved in centimeters or meters the sizing will be inaccurate
Confirm design file units so you can get an accurate quote

File scaling issue?

  • ensure your file is at 1:1 scale
    • please send us your design at the exact size you want it cut

Do the units match?

  • make sure the units set for your part match the units in your design file
    • if the units do not match, our system will register your overall part size incorrectly and notify the part is too small for us to cut
    • you can easily update the units for your part from the Parts tab while logged into your account
      • click the units indicated for your part to switch from mm to inches or vice versa

Size requirements for the material needed

File must not include a part that is too small

  • if your file includes a part that is too small for us to cut (for example, the dot on a lowercase letter i), you won’t be able to select materials that are ineligible
    • if you remove pieces that are too small to cut in the material you need, then you should be able to get a quote for your design
Pre-nested files with shapes that are below the minimum we can cut in a desired material won't be able to get a quote in that material

Connect with Support for help if needed!

  • If you still see error messages or can’t quote your design after troubleshooting, revising, and re-exporting your file, please feel free to contact our Support team. Just let us know which design program you’re using and attach the file to your message. We’ll be happy to check it out!

In Summary

Why can’t I get a quote?

If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why:
The file is not a 2D vector or 3D file in one of the following formats: DXF, DWG, STEP, STP, EPS or AI;
An error may have occurred when the file exported from your design software;
The units of measurement in your design file are not inches or millimeters;
The file is not at 1:1 scale;
The units set for your part do not match the units in your design file;
The file has the correct format, units, and scaling but does not meet our size requirements;
Your file includes a part that is too small for us to cut.

If you need help creating a Formal Quote so someone else in your organization can pay, take a look at our Formal Quote guide!

If you still see error messages or can’t quote your design after troubleshooting, revising, and re-exporting your file, please feel free to contact our Support team.

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We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Aluminum: 5052, 6061, 7075 Steel: Mild, G30

SKUSO-440-8
Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..345″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Length.250″
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Passivated

Stainless Steel: 304, 316

SKUSO4-440-8
Thread Size440
Hole size in sheet (+0.003/-.0.000).166″
Minimum sheet thickness0.04″
Maximum sheet thickness.125″
Fastener material400 Stainless Steel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole. Example shown with x2 of the same hardware..313″
Recommended panel materialStainless Steel
Coating typePassivated
Length.250″
304 Stainless Steel material ranges0.048″-0.125″
316 Stainless Steel material ranges0.060″-0.125″