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Why can’t I get a quote?

If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Learn how to troubleshoot your file, resolve error messages, and place an order using these tips.

  • the file is not a 2D vector or 3D file format we accept
    • we accept two-dimensional DXF, DWG, EPS, and AI (Adobe Illustrator format) files
    • we accept 3D STEP and STP format files
  • an error may have occurred when the file exported from your design software
    • if you receive a drawing error message after uploading your file,
  • the units of measurement in your design file are not inches or millimeters
    • we require either inch or mm units, so if your file is saved in centimeters or meters the sizing will be inaccurate
Confirm design file units so you can get an accurate quote
  • the file is not at 1:1 scale
    • please send us your design at the exact size you want it cut
  • the units set for your part do not match the units in your design file
    • if the units do not match, our system will register your overall part size incorrectly and notify the part is too small for us to cut
    • you can easily update the units for your part from the Parts tab while logged into your account
      • click the units indicated for your part to switch from mm to inches or vice versa
  • your file includes a part that is too small for us to cut
    (for example, the dot on a lowercase letter i)
    • if you remove pieces that are too small to cut in the material you need, then you should be able to get a quote for your design
Pre-nested files with shapes that are below the minimum we can cut in a desired material won't be able to get a quote in that material
  • If you still see error messages or can’t quote your design after troubleshooting, revising, and re-exporting your file, please feel free to contact us at support@sendcutsend.com. Just let us know which design program you’re using and attach the file to your email. We’ll be happy to check it out!

In Summary

Why can’t I get a quote?

If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why:
The file is not a 2D vector or 3D file in one of the following formats: DXF, DWG, STEP, STP, EPS or AI;
An error may have occurred when the file exported from your design software;
The units of measurement in your design file are not inches or millimeters;
The file is not at 1:1 scale;
The units set for your part do not match the units in your design file;
The file has the correct format, units, and scaling but does not meet our size requirements;
Your file includes a part that is too small for us to cut.

If you still see error messages or can’t quote your design after troubleshooting, revising, and re-exporting your file, please feel free to contact us at support@sendcutsend.com

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Upload your CAD design or use our parts builder and get a free instant quote on your custom laser cut parts, all delivered to your door in a matter of days.

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

SKUSO-440-8
Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..314″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Length.250″
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″