If an employee has exited your company and you need access to their SendCutSend account, there are a few options!
If you have access to their work email, you can request to change the account password. Alternatively, the employee can request an account merge with yours before they leave the company.
Options for Account Access
Option 1: Change the SendCutSend account password
Typically when employees leave companies, an IT administrator will change their email password and maintain access to their work email account.
If your IT department gives you temporary access to the employee’s email, you can request to change the password for the SendCutSend account associated with that email address. This would get you access to the SendCutSend account, including its files, saved carts, and order history.
From there you could also change the email address associated with the account. Please note that you will not be able to change the email address to one that is already associated with an existing account.
Option 2: Request an account merge
Before an employee exits your company, ask them to write support@sendcutsend.com from their work email address with you copied on the email.
In the email, notify our Support team that they are leaving the company and want their SendCutSend account merged with yours so that you’ll become the new owner of the part files and order history.
In Summary:
If you need to access a former employee’s SendCutSend account, you can change the account password if you have access to the employee’s work email. You can also have the employee request an account merge with yours before they leave the company.
If these options won’t work for you, please email support@sendcutsend.com and let us know how we can help!
