Before uploading your designs to our website, make sure to check for these common file problems!
File problem checklist
Duplicate paths
- Duplicate paths in your 2D vector file (.dxf, .dwg, .eps, or .ai format) will be rejected by our automated system since the laser cannot recognize or cut them.
- This is especially important in 2D design software, which is another reason why we recommend you design your part using a CAD program like Fusion or SolidWorks and uploading a .step or .stp format file.
3D file considerations
- If you plan to upload a .step or .stp format file, ensure your design meets our 3D File Guidelines.
Small geometry
- Geometry on laser cut parts should be at least the minimum hole/cutout or bridging/webbing size for the material thickness you need. Holes or interior geometry that are smaller than the minimum cut specifications are unlikely to be cut accurately by the laser.
- For additional information on minimum geometry and part sizes, take a look at our Min/Max charts and small geometry considerations guide.
Shared geometry
- We’re unable to accept designs with common-line cutting (as shown in the image below).
- If you want to design a slip fit for mating parts, then take a look at our guide.
- If you lay out your parts as shown below on the right, we’ll be able to send you precisely cut parts.
Nested parts
- Please upload each part as an individual file. Then we will nest your parts to arrange your parts in a way that maximizes efficiency and reduces material waste.
- Designers are often tempted to “pre-nest” their design, thinking that it will speed up the production process. However, this is more likely to complicate the cutting and impede our process. If you want to cut multiple copies of a single object, don’t crowd your design. Simply upload a drawing with a single part and adjust the quantity in your cart.
- Check out our nesting guidelines for more information about files we can and cannot accept.
Prevent common file problems with our guidance!
Take a look at our service design guidelines, CAD tutorials, and file setup tips to prevent problems. Consider using one of the software programs we recommend before starting a new design. For fast, knowledgeable assistance, reach out to our Support team anytime!
