If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was received. Please note, direct refunds can take up to 24 hours to
Orders placed under your SendCutSend account cannot be hidden or deleted. If you need to place orders separately from your main account, we recommend creating a separate account or checking out as a guest instead of logging in. Please note, we do not advise sharing SendCutSend account logins.
We do not advise sharing SendCutSend account logins. Employees working at the same company should create their own individual accounts. However, if multiple employees need to share tax exempt status or payment terms, we can set up an Organization to enable this!
From any page on sendcutsend.com, choose Get Started (desktop) or Create Account (mobile). See the complete FAQ for step-by-step instructions!
If your organization is tax exempt, send your valid tax exemption certificate to SendCutSend’s support team. We’ll review your certificate and then respond with an update! Please be sure to set up an account before requesting exemption.
Not sure what material to use for your next project? We recommend using our Online Parts Builder to create 2″ circles and order the materials you’re interested in. This will provide the most variety and value within our $39 per-order minimum.
Yes! SendCutSend gift cards are a great gift for you or the maker in your life. Gift certificates can be used as payment on any order at sendcutsend.com and have no expiration date.
Once orders are placed, we can’t guarantee that changes or cancelations will be possible, but we’re more than happy to see what we can do. If you notice that something isn’t right with your order, reach out to our Support team right away via chat or email and they’ll look into it!
We want you to be happy with your parts, so our Support team can assist you if there are any issues! We ask that you send us photos of your part and a description of any problems. We’ll work with you to find the best solution.
Our Customer Support and Applications Engineering teams are available on weekdays to assist you with any questions or concerns. Reach out and we’ll get back to you within 4 business hours.
We make ordering parts fast and convenient. For a step-by-step guide, check out this video or the steps listed below. Need help creating a Formal Quote so someone else in your organization can pay? Take a look at our Formal Quote guide! How to order parts Upload your files or use our Parts Builder
At this time we are unable to combine multiple orders. Orders will be produced and shipped in the order that they are received. Orders may arrive in multiple boxes and multiple shipments. You will receive a tracking number for each package shipped.
Due to our highly automated shipping process, we cannot use 3rd party shipping accounts. Orders are shipped by the carrier of our choice, using the most efficient method possible.
Your estimated ship date is calculated in real-time in your shopping cart as you add parts and services. Then, your estimated ship date is confirmed when you check out. You can also find the estimated ship date and follow your order’s production status through the tracking link we’ll email you.
Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.
Everything from software-specific tutorials to material selection tips.
We have sheet metals, plastics, composites, and wood/boards for every project.
Min and Max part sizes for all our materials
