If you want to change the email address for an order, you’ll need to change the contact email for your SendCutSend account. We have instructions available for how to do this.
The email address for your account will always be reflected on the orders under your account. The contact email address associated with your account will receive all order status updates. Order updates include an order confirmation email, a production progress tracking email, and finally an order shipment email with carrier tracking.
Our Support team will contact the email address associated with the order if there are any questions about parts.
If you need to create orders so you remain the point of contact while allowing someone else to pay, we have guidance on how to create a Formal Quote. Please note, if your organization is set up with Net 30 or other payment terms, you’ll need to refer to these instructions instead.
Still have questions about changing the email address for your order? Reach out to our support team anytime!
In Summary
Changing the email for your order requires changing the email on your account. We have instructions available for how to do this.
The contact email address associated with your account will receive all order status updates and communication about orders.
