Uploaded your design file to our website and can’t select a material? This is typically because the overall flat part size is too large or too small for the material. Read on to learn how to address this issue!
1. Update your design to meet our size requirements
In order to produce high quality parts consistently, we have minimum and maximum part size requirements. The size ranges we offer by material and thickness can be found here:
- Material Minimum and Maximum Part Sizes for Cutting
- shows size ranges and cut method by material
- Material Minimum and Maximum Part Sizes for Processing
- shows size ranges we can produce in eligible materials for all of our post processing services
2. For pre-nested files, remove any small parts that do not meet our size requirements
Does your file include parts that are too small for us to cut (such as the dot on a lowercase letter i) ?
If so, remove remove pieces that are too small to cut in the material you need. Then upload your revised file. You should then be able to select the desired material.
We have guidelines for uploading pre-nested files here: Nesting Guidelines
3. The units of measurement in your design file are not inches or millimeters
We require either inch or millimeter units, so if your file is saved in centimeters or meters the sizing recognized by our system will be inaccurate.
4. The design is not saved at 1:1 scale
Please send us your design at the exact size you want it cut.
5. The units set for your part do not match the units in your design file
If the units do not match, our system will register your overall part size incorrectly and notify the part is too small for us to cut. You can easily update the units for your part from the Parts tab while logged into your account. Click the units indicated for your part to switch from mm to inches or vice versa.
6. We don’t yet carry the material
Is there is a material or sheet thickness you’d love to order but you don’t see it listed? Please request it through our Material Suggestion Form! Please note; we’ll do our best to add your suggestion to our catalog, but submitting to the form does not guarantee we can add the material to our stock.
If you still cannot select the material you need after troubleshooting, revising, and re-uploading your file, please feel free to contact our Support team. Just let us know which design program you’re using, the overall dimensions of the part at 1:1 scale, and attach the file to your message. We’ll be happy to check it out!
In Summary:
If you uploaded your design file to our website and can’t select a material, there are a few possible reasons why:
The overall flat part size does not meet our requirements;
Your file includes a part that is too small for us to cut;
The units of measurement in your design file are not inches or millimeters;
The file is not at 1:1 scale;
The units set for your part do not match the units in your design file;
We do not stock the material you’d like to select.
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If you still cannot select a material after troubleshooting, revising, and re-uploading your file, please feel free to contact our Support team!
