Why won’t my part file upload?

There are a few reasons why your part file may not be uploading successfully to SendCutSend’s website.

1. File Type

Your file is not a two dimensional DXF, DWG, EPS, or AI (Adobe Illustrator) format vector file, or a 3D STEP or STP format file. Learn more about the file types we can accept here.

For tips specifically on preparing STEP and STP format files for uploading, please see our 3D file guidelines.

2. Export Error

An error may have occurred when the file exported from your design software. If you receive an error message after attempting to upload your file, review our Drawing Guidelines for tips on common file issues and how to resolve them. Check out our CAD tutorials to see file setup and export guides which may be helpful. Try re-exporting your design to a file format we support, then try uploading again.

3. Technical Difficulty

There may have been a temporary browser or internet connection issue. Try refreshing your browser or restarting your computer, then attempt to upload the file again.

No Luck? Contacting Support

If you’re still unable to upload your part file to our website after troubleshooting, please contact our Support team. When reaching out please include the following:

  • which design program you’re using
  • which file format you are exporting
  • which browser you are using
  • steps you’ve taken so far to troubleshoot
  • screenshots of any error messages you’re receiving
  • attach your design file

We’ll be happy to help!

If you’re able to upload your file but can’t get a quote, see our tips for resolving quote issues here.

In Summary:

Why won’t my part file load?

Your part file may not be uploading to SendCutSend’s website for a few reasons:
1. The file is not in a format we can accept (DXF, DWG, STEP, STP, EPS, or AI)
2. An error occurred during when your file exported
3. A temporary browser or internet connection error occurred

If you’re still unable to upload your part file to our website after troubleshooting, please contact our Support team and include your design file. We’ll be happy to help!

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We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Aluminum: 5052, 6061, 7075 Steel: Mild, G30

SKUSO-440-8
Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..345″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Length.250″
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″

We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Passivated

Stainless Steel: 304, 316

SKUSO4-440-8
Thread Size440
Hole size in sheet (+0.003/-.0.000).166″
Minimum sheet thickness0.04″
Maximum sheet thickness.125″
Fastener material400 Stainless Steel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole. Example shown with x2 of the same hardware..313″
Recommended panel materialStainless Steel
Coating typePassivated
Length.250″
304 Stainless Steel material ranges0.048″-0.125″
316 Stainless Steel material ranges0.060″-0.125″