FAQs

Find the answers to some of our most frequently asked questions.

Can I share my cart with someone else?

SendCutSend’s “Saved Carts” feature allows you to create a cart with multiple drawings, parts and materials, and share it with others.  We’ll provide you with a unique link to share, and anyone who uses the link will be able to purchase an exact copy of your cart and have it arrive at their doorstep. SendCutSend

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How to use part preview tools?

You can access the part preview tools by clicking the preview image on any part in your account, or when getting instant pricing. Then, under the preview image of your part, select the Tools option. From there you can directly measure your part or access material specs.

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How to use the Parts Builder?

To use our online Parts Builder, we recommend logging into your SendCutSend account first. Then select a template. From there, adjust units, dimensions, and feature placement, add bend lines if needed, and save your part before getting instant pricing!

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Can you send me a DXF of my Parts Builder part?

We’re unable to share DXFs for parts created in our Parts Builder. If you want to modify a part beyond the options available in the Parts Builder, we can recommend designers who can help! We also have CAD tutorials for free software like QCAD and Inkscape.

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Can I send you a cardboard template?

It’s not possible for SendCutSend to accept cardboard templates at this time. If you have a cardboard template of your design and need assistance turning it into a CAD file, consider reaching out to one of our trusted Design Partners. They’re familiar with our process and can help get your design cut-ready!

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What metal colors do you offer?

At SendCutSend we stock over 15 different sheet metal types in a wide range of natural unfinished hues. Additionally, we offer anodizing, plating, and powder coating services that can provide red, yellow, gold, green, blue, white, and black surface finishes.

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How to get a PDF quote?

If you need to get a PDF quote to send to your company’s purchasing department, our Formal Quote payment method makes it easy. Please note, when you create a Formal Quote, the parts will not move into production until payment is submitted.

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How to use the Bend tool in Autodesk Fusion?

The Bend tool in Autodesk Fusion lets you preview how your sheet metal part will look once bent and confirm the final formed dimensions. To use it correctly: (1) set up a sheet metal rule with the right K factor and bend radius, (2) sketch your flat pattern with bend lines, (3) extrude using

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How thick can you cut?

If you need to know how thick we can cut at SendCutSend, the best way to confirm this is by visiting our Material Minimum and Maximum Sizes chart. There you can find every stock thickness of material we offer and confirm the cutting process (fiber laser, CO2 laser, tube laser, waterjet, CNC router, or

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Why aren’t my bend lines showing up?

If you uploaded a design file (DXF, DWG, STEP, STP, EPS, or Adobe Illustrator format) to our website and found that bend location lines in your file are not being recognized by our quoting system, we can help! Troubleshoot your file with these tips.

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How do I get a Formal Quote from SendCutSend?

Formal Quotes make it easy to send a link to your accounts payable department so they can process payment for orders online, while the order itself remains associated with your account. This allows you to remain the point of contact if there are any questions during production. Read the complete FAQ for detailed info!

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Can you cut material I ship to you?

Due to safety and procedural risks, SendCutSend does not cut or process raw material that is shipped to us from customers. Additionally, we cannot accept raw material or components from vendors such as McMaster-Carr per request for specific customers or projects.

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Haven’t found what you’re looking for?

Check out our the resources below or contact our support team.

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

Tutorials

Everything from software-specific tutorials to material selection tips.

Materials

We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

Upload your CAD design, or try one of our customizable part templates to get instant pricing on your custom laser cut parts. All delivered to your door in a matter of days.