How do I order parts on your website?

We make ordering parts fast and convenient. For a step-by-step guide, check out this video or the steps listed below.

Need help creating a Formal Quote so someone else in your organization can pay? Take a look at our Formal Quote guide!

How To Order Parts

Upload your files or use our Parts Builder

Step 1: Head to our homepage and click Get an Instant Quote or navigate to our quote page.

Step 2: Drag and drop or select your part files to upload. We accept 3D .step and .stp format files, and 2D .dxf, .dwg, .eps, and .ai (Adobe Illustrator) vector format files. Check out our Online Parts Builder if you don’t have a file!

If you don’t have a CAD file but do have a hand drawing or physical template of the part you need, our Design Services may be a good fit!

Confirm units of measurement

Step 3: Confirm your drawing’s units of measurement are correct.

Please note: this is not a converter. It is only a unit selector. If your overall part size says 4 x 4, select inches if your part is 4″ x 4″. If you select millimeters our system will assume your part is 4mm x 4mm which will prevent you from getting a quote.

Ensure your file is exported at 1:1 scale and in millimeters or inch units.

Choose material and thickness

Step 4: Select Next, and choose your material category, such as Metals. If you’re not sure what material to choose, you can learn more about all the materials we offer and get a better understanding of which material is best for your project on our Materials Page. After choosing a material, select the desired thickness.

Add post processing services

Step 5: Define the quantity of the current part. Note the price changes based on quantities. If you’re looking for a different price, go back a step and define a different material or thickness. Compare prices and quantities to find the quote that matches your budget. For many materials, we offer free linear deburring. You can also choose from several post-processing options. Check out our service guidelines and tutorials for additional information.

Add parts to shopping cart

Step 6: When your part is ready, select “Add to Cart”. Remember, increasing your quantity per each part will help you receive quantity discounts. You can update the quantity and watch the “Unit Price” change in real-time. If you’d like to add additional parts to this order, select “Add more parts” and repeat the same process. You can make changes to your items from the shopping cart if needed, too!

Create account or log in, then check out

Step 7: Log in if you’re not already, or sign up and create your free SendCutSend Account. Otherwise, continue to checkout by completing your Billing and Shipping information.

Payment Options

We provide multiple ways to pay for your parts, including credit card, PayPal, and Affirm.

Need a purchasing department to complete payment for you? Learn how Formal Quotes work here!

If your company may qualify for credit terms with SendCutSend, take a look at our Net 30 page.

Track your order!

Your custom laser cut, CNC routed, or waterjet cut parts will ship in approximately 2-4 business days, with free shipping for standard orders to everywhere in the U.S. Ordering from Canada? We’ll ship international for $19. Keep track of your order’s progress from your account with our handy order tracker!

Should you need any help along the way, just reach out to our U.S.-based customer support team.

Having trouble getting a quote?

If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! See our troubleshooting tips here for why you may be unable to get an instant quote and how to resolve common issues.

In Summary