How do I find order invoices and packing slips?
You can find the invoice for any order by logging into your SendCutSend account and navigating to the Orders tab. Then find your order and click Invoice to view it or print a PDF if needed.
You can find the invoice for any order by logging into your SendCutSend account and navigating to the Orders tab. Then find your order and click Invoice to view it or print a PDF if needed.
If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was received. Please note, direct refunds can take up to 24 hours to
Orders placed under your SendCutSend account cannot be hidden or deleted. If you need to place orders separately from your main account, we recommend creating a separate account or checking out as a guest instead of logging in. Please note, we do not advise sharing SendCutSend account logins.
We do not advise sharing SendCutSend account logins. Employees working at the same company should create their own individual accounts. However, if multiple employees need to share tax exempt status or payment terms, we can set up an Organization to enable this!
If an iPad is your only option available, Shapr3D is preferred by iPad users and we have DXF export advice available for that program. You can also try our free online Parts Builder!
SendCutSend does not provide a custom bend radius for any bent parts since it is set for each material and thickness. Take a look at the material page for your chosen material to find the bend radius by thickness, or check out the bending specifications table at the bottom of our Bending Calculator page.
Per our bending guidelines, please enter bend angle definitions as measured from the outside of the bend. You can think of it as the number of degrees the flange is actually bent from a flat position. When you enter bend definitions before placing an order on our website, you should be able to see a 3D preview of your bent part to confirm the definitions are correct.
Our typical raw material flatness deviation is +/- 0.030” per foot in our laser cut sheet metals. Individual part flatness depends on the cut geometry and stress relief when material is removed during the cut process, so we’re not able to guarantee the flatness of finished parts.
We’re unable to accept STL files since we require either 2D vector files (DXF, DWG, EPS, or AI format) or specific 3D files (STEP or STP format) to quote and produce parts. Take a look at our tutorials for assistance exporting cut-ready files!
If you have an intricate, delicate, or complex design, check to see that it meets our density guidelines. Here are some tips for designing successful parts: If your design is too delicate to produce, our applications team will place your order on hold and request that you revise. Take a look at our other
From any page on sendcutsend.com, choose Get Started (desktop) or Create Account (mobile). See the complete FAQ for step-by-step instructions!
From the login page, click Forgot Password. Enter the email address associated with your account and click Send Verification Email. We’ll send you an email with a link to reset your password.
If you uploaded your design file to our website and can’t get a quote, there are a few possible reasons why! Read the full FAQ to learn how to troubleshoot your file, resolve error messages, and place an order using these tips.
Due to security reasons, if you send us a zipped folder we won’t be able to open it and download the files. Please export the original STEP, STP, DXF, DWG, AI, or EPS file and upload it to our website for pricing in our available materials!
If you send a link to your design (such as a Google Drive or Dropbox link), we won’t be able to open the link and download the file for security reasons. This includes links from online shareable CAD platforms like OnShape. Please export the original DXF, DWG, AI, or EPS file and upload it to our website for pricing in our available materials!
We do not ship to PO boxes, APO, or FPO addresses at this time. Please provide us with a physical address. Read our shipping information page and policies for more information about our shipping process, if your order qualifies for free shipping, and factors that may affect your order processing times.
Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.
Everything from software-specific tutorials to material selection tips.
We have sheet metals, plastics, composites, and wood/boards for every project.
Min and Max part sizes for all our materials
