If you need to access a former employee’s SendCutSend account, there are a few options available. Read the full FAQ to learn more! If there are any issues, please contact our Support team and let us know how we can help!
We refer to our business accounts as ‘Organizations’, which enable employees to benefit from their company’s tax exempt status, credit terms, and more. To set one up for your company, email support@sendcutsend.com and request to set up an Organization.
To join your company’s Organization, you can either choose to join as soon as you set up a SendCutSend account using your work email address, accept an invitation from a coworker who is already part of your company’s Organization, or contact our Support team and request to be added.
Can’t add a service like bending/forming, countersinking, tapping, hardware insertion, deburring, anodizing, plating, or powder coating to your part after uploading your file to our website and selecting a material? There are a number of reasons why this might be the case. View the full FAQ to learn more.
We’re unable to send photos of parts in production upon request. This is because we strive for efficient processes with the quickest possible turnaround times. Learn more about order production and lead times on our processing page.
We’re unable to pass delivery instructions along to shipping carriers for you. Instead we recommend contacting the carrier after your package has shipped to submit any special instructions directly.
If you want us to make an existing product for you, that’s understandable! However, any design we cut must be one of the following: This is per our Privacy Policy. It states that before you upload a file, you must ensure that your design is your own original work, or that you have explicit
If you want to change the email address for an order, you’ll need to change the contact email for your SendCutSend account. The contact email address associated with your account will receive all communication about orders.
You can easily change the email address for your SendCutSend account in your account Settings. See the complete FAQ for step-by-step instructions!
You can check the status of any order by logging into your SendCutSend account, navigating to the Orders page, and clicking the Track Order link on the order.
If you’re running into issues while quoting and ordering parts, we’re here to assist! Read the full FAQ for helpful troubleshooting resources.
You may attach a PO to your order before checkout, but all order information must be added to your order through the cart-building process. We do not check Purchase Orders for additional services or details that are not included in your cart.
Formal Quotes make it easy to send a link to your accounts payable department so they can process payment for orders online, while the order itself remains associated with your account. This allows you to remain the point of contact if there are any questions during production. Read the complete FAQ for detailed info!
Create a free SendCutSend account and you can easily reorder instant-quoted parts anytime. Just log into your account, navigate to the Orders tab, find the order, and click Reorder.
You can export a DXF file from the free personal use version of Autodesk Fusion as long as you export from the sketch or flat pattern – not from the File menu. Read the Full FAQ for more details.
You may need to change units in Autodesk Fusion before exporting a DXF since files uploaded to SendCutSend’s website must be in either inches or millimeters. We cannot accept designs in centimeters (Fusion’s default unit). Read the full FAQ for instructions.
Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.
Everything from software-specific tutorials to material selection tips.
We have sheet metals, plastics, composites, and wood/boards for every project.
Min and Max part sizes for all our materials
