FAQ Category: Support

How to set up a business account for my company?

We refer to our business accounts as ‘Organizations’, which enable employees to benefit from their company’s tax exempt status, credit terms, and more. To set one up for your company, email support@sendcutsend.com and request to set up an Organization.

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How to join my company’s Organization?

To join your company’s Organization, you can either choose to join as soon as you set up a SendCutSend account using your work email address, accept an invitation from a coworker who is already part of your company’s Organization, or contact our Support team and request to be added.

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Why can’t I add a service to my part?

Can’t add a service like bending/forming, countersinking, tapping, hardware insertion, deburring, anodizing, plating, or powder coating to your part after uploading your file to our website and selecting a material? There are a number of reasons why this might be the case. View the full FAQ to learn more.

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Can you make an existing product for me?

If you want us to make an existing product for you, that’s understandable! However, any design we cut must be one of the following: This is per our Privacy Policy. It states that before you upload a file, you must ensure that your design is your own original work, or that you have explicit

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How does a Formal Quote work?

Formal Quotes make it easy to send a link to your accounts payable department so they can process payment for orders online, while the order itself remains associated with your account. This allows you to remain the point of contact if there are any questions during production. Read the complete FAQ for detailed info!

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How to reorder parts?

Create a free SendCutSend account and you can easily reorder instant-quoted parts anytime. Just log into your account, navigate to the Orders tab, find the order, and click Reorder.

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How to change units in Fusion 360?

You may need to change units in Fusion 360 before exporting a DXF since files uploaded to SendCutSend’s website must be in either inches or millimeters. We cannot accept designs in centimeters (Fusion’s default unit). Read the full FAQ for instructions.

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

Tutorials

Everything from software-specific tutorials to material selection tips.

Materials

We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

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