FAQ Category: Support

Why can’t I add a service to my part?

Can’t add a service like bending/forming, countersinking, tapping, hardware insertion, deburring, anodizing, plating, or powder coating to your part after uploading your file to our website and selecting a material? There are a number of reasons why this might be the case! General Service Considerations The overall flat part size is too large or

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Can you pass delivery instructions to shipping carriers?

We’re unable to pass delivery instructions along to shipping carriers for you. Instead we recommend one of the following options: 1. Submit delivery instructions to the carrier once your package has shipped When your order’s tracking page indicates the package has shipped, you’ll be able to click a button to see the carrier tracking

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Can you make an existing product for me?

If you want us to make an existing product for you, that’s understandable! However, any design we cut must be one of the following: This is per our Privacy Policy. It states that before you upload a file, you must ensure that your design is your own original work, or that you have explicit

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How to change the email address for my order?

If you want to change the email address for an order, you’ll need to change the email for your SendCutSend account. We have instructions for how to do so here. The email address for your account will always be reflected on the orders under your account. The contact email address associated with your account will

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How to change the email address for my account?

Changing the email address for your account is easy. Here’s how! 1. First, set up a free SendCutSend account if you haven’t already. 2. Log into your account. 3. Click the dropdown arrow at the top right, then click Settings. 4. Set the Email to the address desired and click Save. Please note: the

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What is my order status?

There are a few ways to find the status of your order. Here’s how! 1. Check any order status while logged into your SendCutSend account SendCutSend accounts are free and easy to set up. If you haven’t set yours up yet, learn how to do so here. After logging into your account, navigate to

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Can I pay for my parts using a purchase order?

At SendCutSend we have multiple options for payment! We make it easy to attach a purchase order document (PO) when ordering parts through our website. While we do offer payment terms, all orders are created the same way: by uploading files, configuring parts, building a cart, and then proceeding through checkout.  Our checkout process

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How does a Formal Quote work?

Have you noticed the Formal Quote option at checkout and want to know more? We’re happy to explain how it works! Please note, this is only available to customers who have set up a free SendCutSend account. If you have Net30/credit terms for your account, you should have received specific instructions for how to

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How to reorder parts?

Create a free SendCutSend account and you can easily reorder instant-quoted parts anytime. Here’s how to do it! 1. Navigate to the SendCutSend app and log into your account.2. After logging in, click Orders to view your order history. Then find the order with parts you’d like to reorder, and click Reorder. 3. The

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How to export DXF from the free version of Fusion?

You can export a DXF file from the free personal use version of Fusion 360 as long as you export from the sketch or flat pattern – not from the File menu. Download Fusion 360 for personal use here: Fusion 360 for Personal Use Download | Autodesk Skeptical? We’ve heard that before! Read through

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How to change units in Fusion 360?

You may need to change units in Fusion 360 before exporting a DXF since files uploaded to SendCutSend’s website must be in either inches or millimeters. We cannot accept designs in centimeters (Fusion’s default unit). Here’s how to set your units accordingly before exporting! Please be sure to export DXFs from a sketch or

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How do I find order invoices?

You can find the invoice for any order by logging into your SendCutSend account and navigating to the Orders tab. Then find your order and click View or Print Invoice. Invoices are also available in the order tracker. You can see this by clicking Track Order for the specific order under the Orders tab. In Summary

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Do refunds show on order invoices?

If parts in your order are refunded or you receive a gift card code for the value of unusable parts, the amount returned will be reflected as an adjustment at the bottom of your order invoice. This shows that your refund was received. Please note, direct refunds can take up to 24 hours to

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Can I delete orders from my account?

Orders placed under your SendCutSend account cannot be hidden or deleted. If you need to place orders separately from your main account, we recommend creating a separate account or checking out as a guest instead of logging in. Please note, we do not advise sharing SendCutSend account logins.

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com


Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.


Everything from software-specific tutorials to material selection tips.


We have sheet metals, plastics, composites, and wood/boards for every project.

Part Sizes

Min and Max part sizes for all our materials

Start your first SendCutSend project today!

Upload your CAD design or use our parts builder and get a free instant quote on your custom laser cut parts, all delivered to your door in a matter of days.

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We proudly use hardware by PEM

Flush Standoff, 4-40, .250" Zinc plus Clear Chromate

Thread Size4-40 x .250″
Hole size in sheet (+0.003/-.0.000).168″
Minimum sheet thickness0.040″
Maximum sheet thickness.125″
Fastener materialSteel
Minimum distance hole C/L to edge0.230″
When determining the distance between two or more fasteners, you can calculate the distance by the formula, C/L to edge + 1/2 the diameter of the second mounting hole..314″
Recommended panel materialSteel/Aluminum
Coating typeZinc
Aluminum material ranges (5052, 6061, 7075)0.040″-0.125″
Steel material ranges (CRS, HRPO, HR)0.048″-0.119″