FAQs

Find the answers to some of our most frequently asked questions.

Can I change or cancel my order

Once your order is placed, changes or cancellations won’t be possible due to our automated production process. We recommend double checking your part quantities, selected materials, file names, and overall part dimensions before ordering to avoid any mishaps! Read more about our order processes and policies.

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Do you have tips for designing bend reliefs?

We sure do! Bend relief is one of those small details in a bent part that’s easily overlooked. In parts where it’s required, leaving it out can at best cause unwanted tearing, or at worst make your part nearly impossible to physically make (at least the way it’s drawn). Reference our comprehensive guide to

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Do you offer bending?

Yes! We offer CNC bending using top-of-the-line equipment and robotics, alongside expertly trained staff. We have several requirements you must meet in order to use our bending services, so before uploading your design, please reference our bending guidelines. SendCutSend offers a number of high quality materials in various thicknesses for bending: 5052 Aluminum .040”-.125”

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What is the smallest/largest part I can have deburred?

We can automatically deburr parts as small as 3″ long and about 1″ wide. Smaller parts may be able to be deburred using our ceramic tumbling process, depending on the design, material and geometry. We can automatically deburr parts up to 24″ wide and 96″ long, depending on the design, material and geometry. Thin,

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Why can’t I select deburring for my part?

Our deburring services are provided at no-cost for all eligible parts. If your part meets our requirements for deburring it will be automatically selected at check out. If deburring is not an option, it could be for several reasons: Size: Deburring is only available for parts that are at least 3″ in length on

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Do you offer deburring?

Yes! Our deburring/finishing process is included at no cost. We use a variety of processes to remove small imperfections, scratches, and burr left over from the cutting process. Deburring is available on parts larger than 3″ and tumbling for parts less than 4″ If your part qualifies for deburring, it will be automatically selected

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My part isn’t what I expected, what do I do?

We want you to be happy with your parts, so we offer a 100% money-back or replacement guarantee. We may ask that you send us photos of your part and/or a description of what you didn’t like about the part, just so we can determine what went wrong and how we can avoid it

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Why do you need a CAD file?

In order to produce your part, we’ll need a 2D vector-based file of the design to be cut (DWG, DXF, or Adobe Illustrator format) showing just the flat cut pattern for the part at 1:1 scaling, and no additional information like text, borders, crosshairs, or dimensions. We have a great list of trusted design

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Can I paint my parts after they’re cut?

Preparing laser cut metal parts for painting is simple. Before you paint, roughen the surface with a Scotch Brite pad and then thoroughly clean the parts with acetone. (Make sure to wear gloves.)  For laser cut wood or plastic, just lightly clean off any dust or dirt that may have collected on the surface. 

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What are tabs? How can they be removed?

Tabs are used to keep your part from falling out of its nesting during laser cutting. We laser cut a bit of additional material about 0.010”-0.015” thick on the outside of your part. It’s easy enough to break the part out of the sheet metal by hand, but strong enough to hold the part

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What are die marks in bending?

The tooling used in press brakes will often leave a surface mark on the bent sheet metal. These marks are called “die marks,” and while difficult to prevent, there are a few things you can do to hide or eliminate the unwanted markings.  SendCutSend does not offer die protection or mark removal, but one

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Do you offer linear graining?

SendCutSend does not offer line graining, but our free online deburring service will help remove any major imperfections leftover from the machining process. Deburring doesn’t polish the surface or leave it perfectly finished as with line graining, but it will prepare your part for additional finishing and assembly. For true line graining, you’ll need

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Do you offer polishing and mirror finishes?

We do not offer any polished or mirror finish metals at this time. Mirror-finish acrylic is available, as well as a variety of plastics and composites with a gloss finish. If you need polishing on your parts, you will need to perform that process yourself after you receive them from us. If you are

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Can you ship to my PO Box, APO/FPO address?

We do not ship to PO boxes, APO or FPO addresses at this time. Please provide us with a physical address. Read our shipping information page and policies for more information about our shipping process, if your order qualifies for free shipping, and factors that may affect your order processing times.

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Haven’t found what you’re looking for?

Check out our the resources below or contact us at support@sendcutsend.com

Guidelines

Everything you need to know to design for laser-cutting, CNC routing, bending, and tapping.

VIEW GUIDELINES

Tutorials

Everything from software-specific tutorials to material selection tips.

VIEW TUTORIALS

Materials

If you've got questions about materials, this is your source.

VIEW MATERIALS

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